Changing the TV Industry through User Experience Design

  • Daria Loi
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6769)

Abstract

This paper discusses a process used to enable the TV industry toward major changes around the consumption, navigation and sharing of content. A chronographic description of key milestones – from ethnographic research to concept design and customer impact – is provided. The illustrated case study is grounded in the context of a large silicon manufacturer, where notions of change-through-design, innovation and customer impact have distinct connotations and set boundaries, especially when compared with medium sized firms, original equipment manufacturers or academic contexts.

Keywords

Design Ethnography Human Factors Interface TV UX 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Daria Loi
    • 1
  1. 1.Intel LabsIntel CorporationHillsboroU.S.A.

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