Leading International UX Research Projects

  • Jakob Biesterfeldt
  • Miranda Capra
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6769)


In a global marketplace, UX research often needs to span multiple target markets to ensure usable products for all users. While there is some literature on methods for international UX research, less attention has been paid to practical aspects of planning and conducting multi-cultural research studies. In this paper, we provide suggestions for leading international research based on our experience as part of a network of UX research companies spanning 30 countries and 5 continents. We address all stages of a typical project lifecycle, from planning and conducting research to analysis and interpretation of insights, with a focus on formative usability testing projects.


user experience international research usability testing 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Biesterfeldt, J.: Managing International Research Vendors. In: 2008 Conference Proceedings. Bloomingdale, IL, UPA (2008)Google Scholar
  2. 2.
    Capra, M.G.: Usability Problem Description and the Evaluator Effect in Usability Testing. Unpublished dissertation. Virginia Tech, Blacksburg, VA (2006),
  3. 3.
    Dray, S., Siegel, D.: Sunday in Shanghai, Monday in Madrid?! Key Issues and Decisions in Planning International User Studies. In: Aykin, N. (ed.) Usability and Internationalization of Information Technology. Lawrence Erlbaum, New Jersey (2005)Google Scholar
  4. 4.
    Gillham, R., Biesterfeldt, J., Thalmeier, S., Fuchs, F., Shang, T., Sabena, E.: Guidelines for Successful Recruitment in International Usability Studies. In: Valone, D., Page, B. (eds.) 2007 Conference Proceedings CD, Bloomingdale, UPA (2007)Google Scholar
  5. 5.
    Gorlenko, L., Krause, S.: Managing International Usability Projects: Cooperative Strategy. In: Grinter, R., Rodden, T., Aoki, P.l., Cutrell, E., Jeffries, R. (eds.) Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems, pp. 159–164. ACM, New York (2006)Google Scholar
  6. 6.
    Mack, A., Dray, S., Larvie, P., Lovejoy, T., Prabhu, G., Sturm, C.: Managing International User Research. In: Grinter, R., Rodden, T., Aoki, P.l., Cutrell, E., Jeffries, R., Olson, G. (eds.) Proceedings of ACM CHI 2006 Conference on Human Factors in Computing Systems, pp. 5–8. ACM, New York (2006)Google Scholar
  7. 7.
    Molich, R., Dumas, J.S.: Comparative Usability Evaluation (CUE-4). Behaviour & Information Technology 27(3), 263–281 (2008)CrossRefGoogle Scholar
  8. 8.
    Nielsen, J.: Heuristic Evaluation. In: Nielsen, J., Mack, R.L. (eds.) Usability Inspection Methods, pp. 25–62. Wiley and Sons, New York (1994)Google Scholar
  9. 9.
    Woolrych, A., Cockton, G.: Why and When Five Test Users aren’t Enough. In: Vanderdonckt, J., Blandford, A., Derycke, A. (eds.) Proceedings of the People and Computers XV - Interaction without Frontiers: Joint Proceedings of HCI 2001 and IHM 2001, pp. 105–108. Cépadèus Éditions, Toulouse, France (2001)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Jakob Biesterfeldt
    • 1
  • Miranda Capra
    • 2
  1. 1.User Interface DesignMunichGermany
  2. 2.HumanCentricCaryUSA

Personalised recommendations