An Avatar-Based Help System for Web-Portals

  • Helmut Lang
  • Christian Mosch
  • Bastian Boegel
  • David Michel Benoit
  • Wolfgang Minker
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6762)


In this paper we present an avatar-based help system for web-portals that should provide various kinds of user assistance. Along with helping users on individual elements of a web page, it is also capable to offer step-by-step guidance supporting users to complete specific tasks. Furthermore users can input free text questions in order to get additional information on related topics. Thus the avatar features a single point of reference, when the user feels the need for assistance. Different to typical systems based on dedicated help sections consisting of standalone HTML pages, help is instantly available and displayed directly at the element the user is currently working on.


HCI Computer Assisted Learning Grid Computing 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Helmut Lang
    • 1
  • Christian Mosch
    • 2
  • Bastian Boegel
    • 3
  • David Michel Benoit
    • 4
  • Wolfgang Minker
    • 1
  1. 1.Institute of Information TechnologyUlm Univ.UlmGermany
  2. 2.Communication and Information CenterUlm Univ.UlmGermany
  3. 3.Institute of Information Resource ManagementUlm Univ.UlmGermany
  4. 4.Institute of Theoretical ChemistryUlm Univ.UlmGermany

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