The Semantic Public Service Portal (S-PSP)

  • Nikolaos Loutas
  • Deirdre Lee
  • Fadi Maali
  • Vassilios Peristeras
  • Konstantinos Tarabanis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6644)


One of government’s responsibilities is the provision of public services to its citizens, for example, education, health, transportation, and social services. Additionally, with the explosion of the Internet in the past 20 years, many citizens have moved online as their main method of communication and learning. Therefore, a logical step for governments is to move the provision of public services online. However, public services have a complex structure and may span across multiple, disparate public agencies. Moreover, the legislation that governs a public service is usually difficult for a layman to understand. Despite this, governments have created online portals to enable citizens to find out about and utilise specific public services. While this is positive, most portals fail to engage citizens because they do not manage to hide the complexity of public services from users. Many also fail to address the specific needs of users, providing instead only information about the most general use-case. In this paper we present the Semantic Public Service Portal (S-PSP), which structures and stores detailed public-services semantically, so that they may be presented to citizens on-demand in a relevant, yet uncomplicated, manner. This ontology-based approach enables automated and logical decision-making to take place semantically in the application layer of the portal, while the user remains blissfully unaware of its complexities. An additional benefit of this approach is that the eligibility of a citizen for a particular public service may be identified early. The S-PSP provides a rich, structured and personalised public service description to the citizen, with which he/she can consume the public service as directed. In this paper, a use-case of the S-PSP in a rural community in Greece is described, demonstrating how its use can directly reduce the administrative burden on a citizen, in this case is a rural Small and Medium Enterprise (SME).


eGovernment public service semantic portal 


  1. 1.
    Peristeras, V., Tarabanis, K.: The Governance Architecture Framework and Models. In: Saha, P. (ed.) Advances in Government Enterprise ArchitectureI, GI Global Information Science Referencece (2008)Google Scholar
  2. 2.
    Thomas, S., Schmidt, K.U.: D4: Identification of typical problems in eGovernment portals, in Technical Report, FIT Consortium (2006)Google Scholar
  3. 3.
    Loutas, N., Peristeras, V., Tarabanis, K.: Providing Public Services to Citizens at the National and Pan-European level using Semantic Web Technologies. In: 6th Eastern European eGov Days, Prague, Czech Republic (2008)Google Scholar
  4. 4.
    Loutas, N., et al.: A Semantically Enabled Portal for Facilitating the Public Service Provision. In: Vitvar, T., Peristeras, V., Tarabanis, K. (eds.) Semantic Technologies for E-Government, pp. 287–314. Springer, Berlin (2010)CrossRefGoogle Scholar
  5. 5.
    Fang, X., Liu Sheng, O.R., Chau, M.: ServiceFinder: A Method Towards Enhancing Service Portals. ACM Transactions on Information Systems (TOIS) 25(4) (2007)Google Scholar
  6. 6.
    Sacco, G.M.: Interactive Exploration and Discovery of eGovernment Services. In: 8th Annual International Conference on Digital Government Research: Bridging Disciplines & Domains, Philidelphia, US (2007)Google Scholar
  7. 7.
    Stollberg, M., Muth, M.: Service Customization by Variability Modeling In: 5th International Workshop on Engineering Service-Oriented Applications (WESOA 2009) co-located with the ICSOC-ServiceWave, Vienna, Austria (2009)Google Scholar
  8. 8.
    OMG, Semantics of Business Vocabulary and Business Rules (SBVR) V1.0 (2008),
  9. 9.
    Tambouris, E., Vintar, M., Tarabanis, K.: A life-event oriented framework and platform for one-stop government. In: 4th Eastern European eGov Days, Prague, Czech Republic (2006)Google Scholar
  10. 10.
    Schmidt, K.U., et al.: Personalization in e-Government: An Approach that combines Semantics and Web 2.0. In: Vitvar, T., Peristeras, V., Tarabanis, K. (eds.) Semantic Technologies for E-Government, pp. 261–285. Springer, Berlin (2010)CrossRefGoogle Scholar
  11. 11.
    Peristeras, V., et al.: Ontology-Based Search for eGovernment Services Using Citizen Profile Information. Journal of Web Engineering 8(3), 245–267 (2009)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Nikolaos Loutas
    • 1
    • 2
  • Deirdre Lee
    • 1
  • Fadi Maali
    • 1
  • Vassilios Peristeras
    • 3
  • Konstantinos Tarabanis
    • 2
  1. 1.DERI, National University of Ireland Galway (NUIG)GalwayIreland
  2. 2.Information Systems LabUniversity of MacedoniaThessalonikiGreece
  3. 3.European Commission, Directorate-General for Informatics, Interoperability Solutions for European Public AdministrationsBelgium

Personalised recommendations