The Effect of Users’ Characteristics and Experiential Factors on the Compulsive Usage of the Smartphone

  • Bong-Won Park
  • Kun Chang Lee
Part of the Communications in Computer and Information Science book series (CCIS, volume 151)


In recent times, mobile phones have become more than a product to make phone calls. As mobile phones have many functions, like a personal computer, they have become mandatory. Therefore, many people use them all the time. This compulsive usage of mobile phones may block human relationships. In this study, we analyzed how user’s characteristics and experiential factors impacted the compulsive usage of the smartphone. To prove our research model, empirical analysis was performed with 183 valid questionnaires using Partial Least Square. From this analysis, we found that perceived enjoyment, satisfaction with smartphones and personal innovativeness positively impact the compulsive usage of smartphones.


smartphone loneliness satisfaction enjoyment innovativeness compulsive usage 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    International Data Corporation (IDC), Worldwide Quarterly Mobile Phone Tracker (2010)Google Scholar
  2. 2.
    Wajcman, J., Bittman, M., Brown, J.E.: Families without Borders: Mobile Phones, Connectedness and Work-Home Divisions. Sociology 42(4), 635–652 (2008)CrossRefGoogle Scholar
  3. 3.
    Bianchi, A., Phillips, J.G.: Psychological Predictors of Problem Mobile Phone Use. CyberPsychology & Behavior 8, 39–51 (2005)CrossRefGoogle Scholar
  4. 4.
    Reid, D.J., Reid, F.J.M.: Text or Talk? Social Anxiety, Loneliness, and Divergent Preferences for Cell Phone Use. Cyberpsychology & Behavior 10(3), 424–435 (2007)CrossRefGoogle Scholar
  5. 5.
    Davis, F.D., Bagozzi, R.P., Warshaw, P.R.: Extrinsic and Intrinsic Motivation to Use Computers in the Workplace. Journal of Applied Social Psychology 22, 1111–1132 (1992)CrossRefGoogle Scholar
  6. 6.
    Park, Y., Chen, J.V.: Acceptance and Adoption of the Innovative Use of Smartphone. Industrial Management & Data Systems 107(9), 1349–1365 (2007)CrossRefGoogle Scholar
  7. 7.
    Teo, T.S.H., Pok, S.H.: Adoption of WAP-enabled mobile phones among Internet Users. Omega 31(6), 483–498 (2003)CrossRefGoogle Scholar
  8. 8.
    Ling, C., Hwang, W., Salvendy, G.: Diversified Users’ Satisfaction with Advanced Mobile Phone Features. Universal Access in the Information Society 5(2), 239–249 (2006)CrossRefGoogle Scholar
  9. 9.
    Peaw, T.L., Mustafa, A.: Incorporating AHP in DEA Analysis for Smartphone Comparisons. In: Proceedings of the 2nd IMT-GT Regional Conference on Mathematics, Statistics and Applications, Penang, Malaysia, pp. 307–315 (2006)Google Scholar
  10. 10.
    Toda, M., Monden, K., Kubo, K., Morimoto, K.: Cellular Phone Dependence Tendency of Female University Students. Nippon Eiseigaku Zasshi 59, 383–386 (2004)CrossRefGoogle Scholar
  11. 11.
    Koo, H.Y.: Development of a Cell Phone Addiction Scale for Korean Adolescents. Journal of Korean Academy of Nursing 39, 818–828 (2009)CrossRefGoogle Scholar
  12. 12.
    Roos, J.P.: Postmodernity and Mobile Communications. In: Proceedings of the 5th Conference European Sociological Association, Finland (2001),
  13. 13.
    Chen, Y.-F.: The Relationship of Mobile Phone Use to Addiction and Depression among American College Students. In: Proceedings of 2004 Seoul Conference on Mobile Communication Conference, Korea, pp. 344–352 (2001)Google Scholar
  14. 14.
    Hashim, H.A., Hamid, S.H.A., Rozali, W.A.W.: A Survey on Mobile Games Usage among the Institute of Higher Learning (IHL) Students in Malaysia. In: Proceedings of the 1st International Symposium on Information Technologies and Applications in Education, China, pp. 40–44 (2007)Google Scholar
  15. 15.
    Nova, N., Girardin, F., Dillenbourg, P.: A Mobile Game to Explore the Use of Location Awareness on Collaboration. In: Proceedings of HCI International 2005, USA (2005),
  16. 16.
    Attewell, J.: Mobile Technologies for Learning. Learning and Skills Development Agency, UK (2005)Google Scholar
  17. 17.
    Shiratuddin, N., Zaibon, S.B.: Mobile Game-Based Learning with Local Content and Appealing Characters. International Journal of Mobile Learning and Organisation 4(1), 55–82 (2010)CrossRefGoogle Scholar
  18. 18.
    Salo, J., Karjaluoto, H.: Mobile Games as an Advertising Medium: Towards a New Research Agenda. Innovative Marketing 3(1), 71–82 (2007)Google Scholar
  19. 19.
    Wu, J., Liu, D.: The Effects of Trust and Enjoyment on Intention to Play Online Games. Journal of Electronic Commerce Research 8, 128–140 (2007)Google Scholar
  20. 20.
    Oliver, R.L.: Satisfaction: A Behavioral Perspective on the Consumer. Irwin/McGraw-Hill, New York (1997)Google Scholar
  21. 21.
    McKenna, K.Y.A., Green, A.S., Gleason, M.E.J.: Relationship Formation on the Internet: What’s the Big Attraction? Journal of Social Issues 58, 9–31 (2002)CrossRefGoogle Scholar
  22. 22.
    Davis, R.A.: A Cognitive-Behavioral Model of Pathological Internet Use. Computers in Human Behavior 17, 187–195 (2001)CrossRefGoogle Scholar
  23. 23.
    Kim, J., LaRose, R., Peng, W.: Loneliness as the Cause and the Effect of Problematic Internet Use: The Relationship between Internet Use and Psychological Well-being. CyberPsychology & Behavior 12, 451–455 (2009)CrossRefGoogle Scholar
  24. 24.
    Agarwal, R., Karahanna, E.: Time Flies When You’re Having Fun: Cognitive Absorption and Beliefs about Information Technology Usage. MIS Quarterly 24(4), 665–694 (2000)CrossRefGoogle Scholar
  25. 25.
    Yi, M.Y., Jackson, J.D., Park, J.S., Probst, J.C.: Understanding Information Technology Acceptance by Individual Professionals: Toward an Integrative View. Information & Management 43, 350–363 (2006)CrossRefGoogle Scholar
  26. 26.
    Lewis, W., Agarwal, R., Sambamurthy, V.: Sources of Influence on Beliefs about Information Technology Use: An Empirical Study of Knowledge Workers. MIS Quarterly 27(4), 657–678 (2003)Google Scholar
  27. 27.
    van der Heijden, H.: Factors Influencing the Usage of Websites: The Case of a Generic Portal in the Netherlands. Information & Management 40(6), 541–549 (2003)CrossRefGoogle Scholar
  28. 28.
    Hays, R.D., DiMatteo, M.R.: A Short-Form Measure of Loneliness. Journal of Personality Assessment 51, 69–81 (1987)CrossRefGoogle Scholar
  29. 29.
    Macintosh, G., Lockshin, L.S.: Retail Relationships and Store Loyalty: A Multi-Level Perspective. International Journal of Research in Marketing 14, 487–497 (1997)CrossRefGoogle Scholar
  30. 30.
    Bodet, G.: Customer Satisfaction and Loyalty in Service: Two Concepts, Four Constructs, Several Relationships. Journal of Retailing and Consumer Services 15(3), 156–162 (2008)CrossRefGoogle Scholar
  31. 31.
    Agarwal, R., Prasad, J.: A Conceptual and Operational Definition of Personal Innovativeness in the Domain of Information Technology. Information Systems Research 9(2), 204–215 (1998)CrossRefGoogle Scholar
  32. 32.
    Fornell, C., Larcker, D.: Structural Equation Models with Unobservable Variables and Measurement Error. Journal of Marketing Research 18(1), 39–50 (1981)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Bong-Won Park
    • 1
  • Kun Chang Lee
    • 1
    • 2
  1. 1.Department of Interaction ScienceSungkyunkwan UniversitySeoulRepublic of Korea
  2. 2.SKK Business SchoolSungkyunkwan UniversitySeoulRepublic of Korea

Personalised recommendations