An Exploratory Study of IT-Enabled Collaborative Process Modeling

  • Christopher Hahn
  • Jan Recker
  • Jan Mendling
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 66)


Process modeling is an important design practice in intra- as well as inter-organizational process improvement projects. Inter-organizational process modeling often requires collaboration support for distributed participants. We present the results of a preliminary exploratory of study of process modeling on basis of collaborative technology. We examine a group of process modelers that rely on a collaborative modeling editor to complete two process modeling tasks in distributed settings. We examine how the participants learn to appropriate the technology, the key phases and tasks of collaborative process modeling, the breakdowns encountered and workarounds employed by the participants. With our study, we provide a first understanding of the IT-enabled process of process modeling, and detail a set of guidelines and implications for the research and design of collaborative process modeling.


process modeling collaboration distributed modeling collaborative technology 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Christopher Hahn
    • 1
  • Jan Recker
    • 2
  • Jan Mendling
    • 1
  1. 1.Humboldt UniversityBerlinGermany
  2. 2.Queensland University of TechnologyBrisbaneAustralia

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