An Advice System for Consumer’s Law Disputes

  • Nuno Costa
  • Davide Carneiro
  • Paulo Novais
  • Diovana Barbieri
  • Francisco Andrade
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 73)


The development of electronic commerce in the last years results in a new type of trade which the traditional legal systems are not ready to deal with. Moreover, the number of consumer claims increased mainly due to the increase in B2C relations and many of these are not getting a satisfactory response. Having this in mind, together with the slowness of the judicial system and the cost/beneficial relation in legal procedures, there is the need for new suited and effective approaches. In this paper we use Information Technologies and Artificial Intelligence to point out to an alternative way of solving these conflicts online. The work described in this paper results in a consumer advice system aimed at fastening and making easier the conflict resolution process, both for consumers and for legal experts.


Alternative dispute resolution Online dispute resolution Multi-agent systems 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Nuno Costa
    • 1
  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
  • Diovana Barbieri
    • 2
  • Francisco Andrade
    • 3
  1. 1.Department of InformaticsUniversity of MinhoBragaPortugal
  2. 2.Faculty of LawSalamanca UniversitySalamancaSpain
  3. 3.Law SchoolUniversity of MinhoBragaPortugal

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