Search Computing pp 239-255
An Experience in Applying User Centered Design to Search Computing
This chapter presents our experience in applying User Centered Design methods to identify several design opportunities for future Search Computing applications. The chapter starts introducing the definition of User Centered design, its principles and methodologies. It presents the five steps process we followed in order to get user behavioral insights and design opportunities. It illustrates each phase that composes the research process focusing on the visualization of the user experience and on the design questions we were able to identify by analyzing it. The core contribute of the chapter is in proposing answers to the design questions in the conference travel context for two user profiles: the Fast&Furious and the Discover&Learn.
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