Role Playing Games and Emotions in Dispute Resolution Environments

  • Davide Carneiro
  • Paulo Novais
  • Luís Machado
  • Cesar Analide
  • Nuno Costa
  • José Neves
Conference paper
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 87)


Electronic contracting, mostly through software agents, led to an impressive growth in electronic transactions, but also in the number of disputes arising out of these transactions. Paper-based courts are however unable to efficiently deal with this increase in disputes. On the other hand, current Online Dispute Resolution methodologies are impersonal and cold, leaving aside important information such as the disputants’ body language and emotions. In that sense, in this paper we propose the creation of environments for dispute resolution that can complement the existing tools with important context information. This, we believe, will lead to dispute resolution tools that will more efficiently achieve mutually satisfactory outcomes.


Affective Computing Role Playing Games Emotions Ambient Intelligence Dispute Resolution Environments 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Davide Carneiro
    • 1
  • Paulo Novais
    • 1
  • Luís Machado
    • 1
  • Cesar Analide
    • 1
  • Nuno Costa
    • 1
  • José Neves
    • 1
  1. 1.Department of InformaticsUniversity of MinhoBragaPortugal

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