Enterprise Wikis – Types of Use, Benefits and Obstacles: A Multiple-Case Study

  • Alexander Stocker
  • Klaus Tochtermann
Conference paper

DOI: 10.1007/978-3-642-19032-2_22

Part of the Communications in Computer and Information Science book series (CCIS, volume 128)
Cite this paper as:
Stocker A., Tochtermann K. (2011) Enterprise Wikis – Types of Use, Benefits and Obstacles: A Multiple-Case Study. In: Fred A., Dietz J.L.G., Liu K., Filipe J. (eds) Knowledge Discovery, Knowlege Engineering and Knowledge Management. IC3K 2009. Communications in Computer and Information Science, vol 128. Springer, Berlin, Heidelberg

Abstract

In this paper we present the results of our explorative multiple-case study investigating enterprise wikis in three Austrian cases. Our contribution was highly motivated from the ongoing discussion on Enterprise 2.0 in science and practice, but the lack of well-grounded empirical research on how enterprise wikis are actually designed, implemented and more importantly utilized. We interviewed 7 corporate experts responsible for wiki operation and about 150 employees supposed to facilitate their daily business by using the wikis. The combination of qualitative data from the expert interviews and quantitative data from the user survey allows generating very interesting insights. Our cross-case analysis reveals commonalities and differences on usage motives, editing behaviour, individual and collective benefits, obstacles, and more importantly, derives a set of success factors guiding managers in future wiki projects.

Keywords

Enterprise 2.0 Web 2.0 Wiki Knowledge Sharing Case Study 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Alexander Stocker
    • 1
    • 2
  • Klaus Tochtermann
    • 1
    • 2
  1. 1.Joanneum ResearchGrazAustria
  2. 2.Know-CenterGrazAustria

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