Naturalness, Adaptation and Cooperativeness in Spoken Dialogue Systems

  • Milan Gnjatović
  • Darko Pekar
  • Vlado Delić
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6456)


In this paper, we consider three distinct but interacting “cognitive” features of spoken dialogue systems that may contribute to better acceptance by users: naturalness of the interaction, adaptation and cooperativeness. In order to achieve them, we particularly concentrate on the dialogue management functionalities of modeling contextual information and of dynamical adapting both analytical and generative aspects of the system’s behavior according to the current state of the interaction. Finally, we illustrate the introduced design concepts for the spoken dialogue system Contact.


cognitive technical systems context modeling adaptive dialogue strategies 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Campbell, N.: On the Structure of Spoken Language. In: Proceedings of the 3rd International Conference on Speech Prosody 2006, Dresden, Germany (2006)Google Scholar
  2. 2.
    Delić, V.: A Review of R&D of Speech Technologies in Serbian and their Applications in Western Balkan Countries. In: Keynote Lecture at 12th SPECOM (Speech and Computer), Moscow, Russia, pp. 64–83 (2007) ISBN 6-7452-0110-xGoogle Scholar
  3. 3.
    Gnjatović, M.: Adaptive Dialogue Management in Human-Machine Interaction. Verlag Dr. Hut, München (2009) ISBN 978-3-86853-189-3 Google Scholar
  4. 4.
    Gnjatović, M., Rösner, D.: An approach to processing of user’s commands in human-machine interaction. In: Proceedings of the 3rd Language and Technology Conference, LTC 2007, pp. 152–156. Adam Mickiewicz University, Poznan, Poland (2007)Google Scholar
  5. 5.
    Grosz, B., Sidner, C.: Attention, Intentions, and the Structure of Discourse. Computational Linguistics 12(3), 175–204 (1986)Google Scholar
  6. 6.
    Ronto, R., Pekar, D.: Developing a Telephone Voice Portal with ASR and TTS Capability. In: Proceedings of 49th ETRAN, Tom II. Society for ERAN, Budva, Montenegro, pp.392–395 (2005) (in Serbian) ISBN 86-80509-54-X Google Scholar
  7. 7.
    Wilks, Y., Catizone, R., Turunen, M.: Dialogue Management. In: COMPANIONS Consortium: State of the Art Papers (2006) (Public report)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2011

Authors and Affiliations

  • Milan Gnjatović
    • 1
  • Darko Pekar
    • 1
  • Vlado Delić
    • 1
  1. 1.Faculty of Technical SciencesUniversity of Novi SadNovi SadSerbia

Personalised recommendations