Group-Oriented Services: A Shift towards Consumer-Managed Relationships in the Telecom Industry

  • Luka Vrdoljak
  • Iva Bojic
  • Vedran Podobnik
  • Gordan Jezic
  • Mario Kusek
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6450)

Abstract

Today, telecom operators face a threefold challenge: a social challenge dealing with the evolution of the consumer lifestyle, a technological challenge dealing with ever changing ICT trends and a business challenge dealing with the need for innovative business models. This paper introduces an idea of group-oriented services, a special type of personalized telecom services, as a possible solution for all three of these challenges. A proof-of-concept service, called Agent-Based Mobile Content Brokerage, is presented and elaborated with the aim to demonstrate a shift towards consumer-managed relationships, a novel provisioning paradigm within the telecom industry.

Keywords

Telecom Value Chain Consumer-Managed Relationship Group-oriented Services Ontology-Based Consumer Profiles Semantic Clustering 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Luka Vrdoljak
    • 1
  • Iva Bojic
    • 2
  • Vedran Podobnik
    • 2
  • Gordan Jezic
    • 2
  • Mario Kusek
    • 2
  1. 1.Erste & Steiermärkische BankCroatia
  2. 2.Faculty of Electrical Engineering and ComputingUniversity of ZagrebCroatia

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