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Collaborative Workforce, Business Process Crowdsourcing as an Alternative of BPO

  • Gioacchino La Vecchia
  • Antonio Cisternino
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6385)

Abstract

Crowdsourcing is the act of outsourcing activities to networked people. This paper presents Business Process Crowdsourcing, an alternative to Business Process Outsourcing where crowd activities are coordinated, work force contributions not wasted and final result guaranteed. The positioning paper shows how to transform canonical business processes in crowdsourced business processes where Web 2.0, social networks, and business process management are combined to deploy business critical process to the Internet, getting the same level of quality and control of traditional outsourcing approaches with conventional workforce.

Keywords

crowdsourcing social production collaborative intelligence business process management 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Gioacchino La Vecchia
    • 1
  • Antonio Cisternino
    • 2
  1. 1.CrowdEngineering inc.SunnyvaleUnited States
  2. 2.Dipartimento di InformaticaPisaItaly

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