Supporting Smart Interactions with Predictive Analytics

  • Patrick Martin
  • Marie Matheson
  • Jimmy Lo
  • Joanna Ng
  • Daisy Tan
  • Brian Thomson
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6400)


Smart interactions, where web services are configured and integrated across multiple servers in order to better address the needs of the user, will be much more user-centric and responsive to user needs than current interactions. However, Smart interactions associated with decision-making tasks will specifically have to provide enhanced information or guidance linked to that task. In this paper we examine how predictive analytics can be used to provide cognitive support for smart interactions and outline a method consistent with the smart internet user model to facilitate the creation of predictive analytics components or services to support smart interactions for decision-making tasks.


Smart internet predictive analytics data warehouse 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Patrick Martin
    • 1
  • Marie Matheson
    • 1
  • Jimmy Lo
    • 2
  • Joanna Ng
    • 2
  • Daisy Tan
    • 2
  • Brian Thomson
    • 2
  1. 1.School of ComputingQueen’s UniversityCanada
  2. 2.Toronto LaboratoryIBM CanadaCanada

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