Advertisement

Abstraction, Restriction, and Co-creation: Three Perspectives on Services

  • Maria Bergholtz
  • Birger Andersson
  • Paul Johannesson
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6413)

Abstract

The recent surge in the interest of services has brought a plethora of applications of the service concept. There are business services and software services, software-as-a-service, platform-as-a-service, and infrastructure-as-a-service. There is also a multitude of definitions of the service concept. In this paper, we propose not a new definition of service but a conceptual model of the service concept that views services as perspectives on the use and offering of resources. The perspectives addressed by the model are: service as a means for abstraction; service as means for providing restricted access to resources; and service as a means for co-creation of value.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. [AG08]
    Arsanjani, A., et al.: SOMA: A method for developing service-oriented solutions. IBM Systems Journal 47(3), 377–396 (2008)CrossRefGoogle Scholar
  2. [Akk04]
    Akkermans, H., et al.: Value Webs: Ontology-Based Bundling of Real-World Services. IEEE Intelligent Systems 19(4) (July/August 2004)Google Scholar
  3. [BP07]
    OASIS Web Services Business Process Execution Language Version 2.0 (2007), http://docs.oasis-open.org/wsbpel/2.0/OS/wsbpel-v2.0-OS.html
  4. [Edv05]
    Edvardsson, B., Gustafsson, A., Roos, I.: Service portraits in service research: a critical review. Int. Jour. of Service Industry Management 16(1), 107–121 (2005)CrossRefGoogle Scholar
  5. [Er07]
    Erl, T.: SOA: principles of service design. Prentice-Hall, Englewood Cliffs (2007)Google Scholar
  6. [Fe09]
    Ferrario, R., Guarino, N., Fernandez Barrera, M.: Towards an Ontological Foundations for Services Science: the Legal Perspective. In: Sartor, G., Casanovas, P., Biasiotti, M., Fernandez Barrera, M. (eds.) Approaches to Legal Ontologies, Springer, Heidelberg (2009)Google Scholar
  7. [Fo97]
    Fowler, M.: Analysis Patterns. In: Reusable Object Models, Addison-Wesley, Reading (1997)Google Scholar
  8. [Ge99]
    Geerts, G., McCarthy, W.E.: An Accounting Object Infrastructure For Knowledge-Based Enterprise Models. IEEE Int. Systems & their Applications, 89–94 (1999)Google Scholar
  9. [Gol00]
    Goldkuhl, G., Röstlinger, A.: Beyond goods and services - an elaborate product classification on pragmatic grounds. In: Proc of Quality in Services QUIS 7 (2000)Google Scholar
  10. [Hoh78]
    Hohfeld, W.N.: Fundamental Legal Conceptions. In: Corbin, A.L. (ed.) Westport, Conn., Greenwood Press, New York (1978)Google Scholar
  11. [Hr06]
    Hruby, P.: Model-Driven Design of Software Applications with Business Patterns. Springer, Heidelberg (2006) ISBN: 3540301542Google Scholar
  12. [Lus08]
    Towards a conceptual foundation for service science: Contributions from service-dominant logic. IBM Systems Journal 47(1) (2008)Google Scholar
  13. [Mc82]
    McCarthy, W.E.: The REA Accounting Model: A Generalized Framework for Accounting Systems in a Shared Data Environment. The Accounting Review (1982)Google Scholar
  14. [OA06]
    OASIS. Reference Model for Service Oriented Architecture 1.0. (2006), http://www.oasis-open.org/committees/download.php/19679/soa-rm-cs.pdf
  15. [PH06]
    Papazoglou Heuvel, M., van den, W.J.: Service-oriented design and development methodology. Int. Journal of Web Engineering and Technology 2(4), 412–442 (2006)CrossRefGoogle Scholar
  16. [Pr04]
    Preist, C.: A Conceptual Architecture for Semantic Web Services. In: McIlraith, S.A., Plexousakis, D., van Harmelen, F. (eds.) ISWC 2004. LNCS, vol. 3298, pp. 395–409. Springer, Heidelberg (2004)CrossRefGoogle Scholar
  17. [UN08]
    United Nations, Dept. of Economic and Social Affairs. Common DataBase (CDB) Data Dictionary, http://unstats.un.org/unsd/cdbmeta/gesform.asp?getitem=398 2008-02-19
  18. [Wit33]
    Wittgenstein, L.: The Blue and Brown Book, pp. 1–74. Harper&Row, New York (1980), http://www.geocities.jp/mickindex/wittgenstein/witt_blue_en.html Google Scholar
  19. [WS04]
    W3C. Web Services Architecture W3C Working Group (2004), http://www.w3.org/TR/2004/NOTE-ws-arch-20040211/
  20. [Zei85]
    Zeithaml, V.A., Parasuraman, A., Berry, L.L.: Problems and Strategies in Services Marketing. Journal of Marketing 49, 33–46 (1985)CrossRefGoogle Scholar
  21. [Zi04]
    Zimmerman, O., Krogdahl, P., Gee, C.: Elements of Service-Oriented Analysis and Design (2004), www-128.ibm.com/developerworks/library/ws-soad1/

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Maria Bergholtz
    • 1
  • Birger Andersson
    • 1
  • Paul Johannesson
    • 1
  1. 1.Department of Computer and Systems SciencesStockholm UniversitySweden

Personalised recommendations