Complex Systems Design & Management pp 249-258 | Cite as
Contribution to Rational Determination of Warranty Parameters for a New Product
Conference paper
Abstract
The article includes a procedure of evaluation of a research of customers’ behavior and following lessons learned used to propose a statistic model that determines warranty parameters under stated level of warranty costs when two-dimensional warranty is granted. Possibilities of practical use of the proposed method are demonstrated on an example of determination of warranty parameters of a lower medium class passenger vehicle produced in the Czech Republic.
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