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BPM in Practice: Who Is Doing What?

  • Hajo A. Reijers
  • Sander van Wijk
  • Bela Mutschler
  • Maarten Leurs
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6336)

Abstract

This paper investigates the adoption of BPM, i.e., the use and deployment of BPM concepts in different kinds of organizations. A set of 33 completed, industrial BPM projects is analyzed based on project documentation and interviews with involved project members. In addition to the main study, which is conducted in the Netherlands, the paper also presents results of a replication study in Germany comprising six interview-based case studies and an international survey among 77 BPM experts. Thereby, various characteristics of BPM projects (such as a project’s objective, strategic orientation or focus area) are analyzed to derive valuable insights both for practitioners performing BPM projects and for academics facing the challenge to support practitioners with innovative solutions in the field of BPM.

Keywords

Business Process Business Process Management Technical Objective Strategic Orientation Profit Motive 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Hajo A. Reijers
    • 1
  • Sander van Wijk
    • 2
  • Bela Mutschler
    • 3
  • Maarten Leurs
    • 2
  1. 1.Eindhoven University of Technology, The Netherlands 
  2. 2.Deloitte Consulting, The Netherlands 
  3. 3.Ravensburg-Weingarten University of Applied SciencesGermany

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