An Architecture to Provide Context-Aware Services by Means of Conversational Agents

Conference paper
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 79)


In human-human interaction, a great deal of information is conveyed without explicit communication. This context information characterizes the situation of the different entities involved in the communication process (users, place, environment and computational objects). In this paper, we present an agent-based architecture that incorporates this valuable information to provide the most adapted service to the user. One of the main characteristics of our proposal is the incorporation of conversational agents handling different domains and adapted taking into account the different users requirements and preferences by means of a context manager. This way, we ensure a natural communication between the user and the system to provide a personalized service. The implementation of our proposed architecture to develop and evaluate a context-aware railway information system is also described.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  1. 1.Group of Applied Artificial Intelligence (GIAA), Computer Science DepartmentCarlos III University of MadridSpain

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