Benchmarking the Customer Configuration Updating Process of the International Product Software Industry

  • Slinger Jansen
  • Wouter Buts
  • Sjaak Brinkkemper
  • André van der Hoek
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6195)

Abstract

Product software vendors have trouble defining their customer configuration updating process; release, delivery and deployment are generally underrated and thus less attention is paid to them. This paper presents an international benchmark survey providing statistical evidence that product software vendors who invest in the customer configuration updating process perceive that they are more successful than those who do not. Furthermore, the benchmark survey provides a vivid picture of the customer configuration updating practices of product software vendors and that customer configuration updating is an underdeveloped process.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Slinger Jansen
    • 1
  • Wouter Buts
    • 1
  • Sjaak Brinkkemper
    • 1
  • André van der Hoek
    • 2
  1. 1.Department of Information and Computing SciencesUtrecht UniversityUtrechtThe Netherlands
  2. 2.Department of InformaticsUniversity of CaliforniaIrvineUSA

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