The Secret Life of Machines – Boundary Objects in Maintenance, Repair and Overhaul

  • Matthias Betz
Part of the Lecture Notes in Computer Science book series (LNCS, volume 6030)

Abstract

The increasing level of automation in tight just-in-time subcontracting relationships in the automotive industry makes the complex, weak structured, knowledge intense and highly cooperative practice of Reactive Maintenance (RM) in Maintenance Repair and Overhaul (MRO) in this branch a demanding and stressful job. In this paper two typical breakdown situations are presented which occurred in a participative observation to gain insights to this field. Based on the analysis of the observations and the existing MRO related IT infrastructure we refer to the theoretical concept of ‘boundary objects’ to understand the practice in this field. Finally, implications for design for a MRO supporting pervasive computing environment are derived from this conceptualization. We highlight the potentials of attaching relevant information to physical objects in place to support and motivate documentation by bridging the physical world of machines with the virtual information space and to enhance the discovering of relevant information in breakdowns situations.

Keywords

maintenance repair overhaul collaboration boundary-objects histories practice observation UbiComp autoID physical sensor-networks 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Phelps, A.F., Reddy, M.: The influence of boundary objects on group collaboration in construction project teams. In: Proceedings of the ACM 2009 international conference on Supporting group work - GROUP 2009, pp. 125–128. ACM Press, New York (2009)CrossRefGoogle Scholar
  2. 2.
    Star, S.L.: The structure of ill-structured solutions: boundary objects and heterogeneous distributed problem solving. In: Distributed Artificial Intelligence, vol. 2, pp. 37–54. Morgan Kaufmann Publishers Inc., San Francisco (1989)Google Scholar
  3. 3.
    Lutters, W.G., Ackerman, M.S.: Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support. Computer Supported Cooperative Work (CSCW) 16(3), 341–372 (2006)CrossRefGoogle Scholar
  4. 4.
    Orr, J.E.: Talking About Machines: An Ethnography of a Modern Job (Collection on Technology and Work). Cornell University Press, New York (1996)Google Scholar
  5. 5.
    Legner, C., Thiesse, F.: RFID-Based Facility Maintenance at Frankfurt Airport. IEEE Pervasive Computing 5(1), 34–39 (2006)CrossRefGoogle Scholar
  6. 6.
    Paz, N.M., Leigh, W.: Maintenance Scheduling: Issues, Results and Research Needs. International Journal of Operations & Production Management 14(8), 47–69 (1994)CrossRefGoogle Scholar
  7. 7.
    Auramäki, E., Robinson, M., Aaltonen, A., Kovalainen, M., Liinamaa, A., Tuuna-Väiskä, T.: Paperwork at 78kph. In: Proceedings of the 1996 ACM conference on Computer supported cooperative work - CSCW 1996, pp. 370–379. ACM Press, New York (1996)CrossRefGoogle Scholar
  8. 8.
    Kovalainen, M., Robinson, M., Auramäki, E.: Diaries at work. In: Proceedings of the 1998 ACM conference on Computer supported cooperative work - CSCW 1998, pp. 49–58. ACM Press, New York (1998)CrossRefGoogle Scholar
  9. 9.
    Lampe, M., Strassner, M.: The Potential of RFID for Moveable Asset Management. In: Proceedings of the 5th International Conference on Ubiquitous Computing, Workshop on Ubiquitous Commerce. Springer, Heidelberg (2003)Google Scholar
  10. 10.
    Lampe, M., Strassner, M., Fleisch, E.: A Ubiquitous Computing environment for aircraft maintenance. In: Proceedings of the 2004 ACM symposium on Applied computing - SAC 2004, pp. 1586–1592. ACM Press, New York (2004)CrossRefGoogle Scholar
  11. 11.
    Carlile, P.R.: A Pragmatic View of Knowledge and Boundaries. Organization Science 13(4), 442–455 (2002)CrossRefGoogle Scholar
  12. 12.
    Martens, A., Hambach, S., Lucke, U.: Multi-perspective Cooperation Based on Boundary Objects. In: 2009 Ninth IEEE International Conference on Advanced Learning Technologies, pp. 476–478. IEEE, Washington (2009)CrossRefGoogle Scholar
  13. 13.
    Glaser, B.G., Strauss, A.: The Discovery of Grounded Theory: Strategies for Qualitative Research. In: Aldine Transaction, Piscataway, NJ, USA (1999)Google Scholar
  14. 14.
    Strauss, A.: Work and the Division of Labor. The Sociological Quarterly 26(1), 1–19 (1985)CrossRefGoogle Scholar
  15. 15.
    Suchman, L.: Embodied Practices of Engineering Work. Mind, Culture, and Activity 7(1), 4–18 (2000)CrossRefGoogle Scholar
  16. 16.
    Star, S.L., Griesemer, J.R.: Institutional Ecology, ‘Translations’ and Boundary Objects: Amateurs and Professionals in Berkeley’s Museum of Vertebrate Zoology, 1907-39. Social Studies of Science 19(3), 387–420 (1989)CrossRefGoogle Scholar
  17. 17.
    Luff, P., Heath, C., Greatbatch, D.: Tasks-in-interaction: paper and screen based documentation in collaborative activity. In: Proceedings of the 1992 ACM conference on Computer-supported cooperative work, pp. 163–170. ACM, New York (1992)CrossRefGoogle Scholar
  18. 18.
    Pfeffer, J., Hinds, P.: Why Organizations Don’t “Know What They Know”: Cognitive and Motivational Factors Affecting the Transfer of Expertise. In: Ackerman, M., Pipek, V., Wulf, V. (eds.) Sharing Expertise: Beyond Knowledge Management, pp. 3–32. MIT Press, Camebridge (2002)Google Scholar
  19. 19.
    Reichling, T., Veith, M.: Expertise sharing in a heterogeneous organizational environment. In: Gellersen, H., Schmidt, K., Beaudouin-Lafon, M., Mackay, W. (eds.) Proceedings of the ninth conference on European Conference on Computer Supported Cooperative Work, pp. 325–345. Springer, New York (2005)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Matthias Betz
    • 1
    • 2
  1. 1.Fraunhofer Institute for Applied Information Technology FITSankt AugustinGermany
  2. 2.Department of Information Systems and New MediaUniversity of SiegenSiegenGermany

Personalised recommendations