BPR Best Practices for the Healthcare Domain

  • Mariska Netjes
  • Ronny S. Mans
  • Hajo A. Reijers
  • Wil M. P. van der Aalst
  • R. J. B. Vanwersch
Part of the Lecture Notes in Business Information Processing book series (LNBIP, volume 43)


Healthcare providers are under pressure to work more efficiently and in a more patient-focused way. One possible way to achieve this is to launch Business Process Redesign (BPR) initiatives, which focus on changing the structure of the involved processes and using IT as an enabler for such changes. In this paper, we argue that a list of historically successful improvement tactics, the BPR best practices, are a highly suitable ingredient for such efforts in the healthcare domain. Our assessment is based on the analysis of 14 case studies. The insights obtained by the analysis also led to an extension of the original set of best practices.


Healthcare Business Process Redesign best practices 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Mariska Netjes
    • 1
  • Ronny S. Mans
    • 1
  • Hajo A. Reijers
    • 1
  • Wil M. P. van der Aalst
    • 1
  • R. J. B. Vanwersch
    • 1
  1. 1.Eindhoven University of TechnologyEindhovenThe Netherlands

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