Real Life Case Studies

Abstract

The context of this engagement was an insurer that had grown through a series of mergers and acquisitions. In the past their strategy was to keep the separate brands apart, but that changed. At the time of the engagement the company wanted to reduce the number of brands, to reduce the cost that was caused by duplication of business activities in brands. Alongside with that, cross selling across the remaining brands was to be improved. Costs were to be reduced by using a shared service center approach, combined with outsourcing.

In order to support IT outsourcing the IT department had to reshape into a demand organization to coordinate and control services being outsourced. Demand management became a necessity. Besides that, the managers of the organization required support in the way of solution alternatives when considering outsourcing, to justify their decision.