Service Supply Chain: Nature, Evolution, and Operational Implications

  • Yong Lin
  • Yongjiang Shi
  • Li Zhou
Part of the Advances in Intelligent and Soft Computing book series (AINSC, volume 66)


Along with the service sector plays a more critical role in the development of world economy, conventional manufacturer puts more focus on bundling service with physical products to gain competitive advantage. Based on the traditional theory of supply chain management, this paper proposes Service Supply Chain to cover the supply chains for both service industry and manufacturing industry. Then a Product-Service Matrix is established to reveal the nature of the service supply chain. A Servitization-Globalization Matrix is developed to describe the evolution footprint from conventional manufacturing factory to Global Service Network andGlobal Manufacturing Network. Finally, this paper establishes a conceptual framework for service supply chain management, and the management processes are proposed and compared with other model.


Supply Chain Service Supply Chain Global Service Network Product Service Servitization 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2010

Authors and Affiliations

  • Yong Lin
    • 1
  • Yongjiang Shi
    • 2
  • Li Zhou
    • 1
  1. 1.Business SchoolUniversity of GreenwichLondonU.K.
  2. 2.Department of EngineeringUniversity of CambridgeCambridgeU.K.

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