Business Process Modeling: Perceived Benefits

  • Marta Indulska
  • Peter Green
  • Jan Recker
  • Michael Rosemann
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5829)


The process-centered design of organizations and information systems is globally seen as an appropriate response to the increased economic pressure on organizations. At the methodological core of process-centered management is process modeling. However, business process modeling in large initiatives can be a time-consuming and costly exercise, making it potentially difficult to convince executive management of its benefits. To date, and despite substantial interest and research in the area of process modeling, the understanding of the actual benefits of process modeling in academia and practice is limited. To address this gap, this paper explores the perception of benefits derived from process modeling initiatives, as reported through a global Delphi study. The study incorporates the views of three groups of stakeholders – academics, practitioners and vendors. Our findings lead to the first identification and ranking of 19 unique benefits associated with process modeling. The study in particular found that process modeling benefits vary significantly between practitioners and academics. We argue that the variations may point to a disconnect between research projects and practical demands.


Business process modeling benefits modeling advantages Delphi study 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Marta Indulska
    • 1
  • Peter Green
    • 1
  • Jan Recker
    • 2
  • Michael Rosemann
    • 2
  1. 1.UQ Business SchoolThe University of QueenslandSt LuciaAustralia
  2. 2.Information Systems ProgramQueensland University of TechnologyBrisbaneAustralia

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