Advertisement

Business Process Aware IS Change Management in SMEs

  • Janis Makna
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5739)

Abstract

Changes in the business process usually require changes in the computer supported information system and, vice versa, changes in the information system almost always cause at least some changes in the business process. In many situations it is not even possible to detect which of those changes are causes and which of them are effects. Nevertheless, it is possible to identify a set of changes that usually happen when one of the elements of the set changes its state. These sets of changes may be used as patterns for situation analysis to anticipate full range of activities to be performed to get the business process and/or information system back to the stable state after it is lost because of the changes in one of the elements. Knowledge about the change pattern gives an opportunity to manage changes of information systems even if business process models and information systems architecture are not neatly documented as is the case in many SMEs. Using change patterns it is possible to know whether changes in information systems are to be expected and how changes in information systems activities, data and users will impact different aspects of the business process supported by the information system.

Keywords

business process information system change management 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Maddison, R., Dantron, G.: Information Systems in Organizations. Improving business processes. Chapman & Hall, Boca Raton (1996)Google Scholar
  2. 2.
    Mumford, E.: Redesign Human Systems. Information Science Publishing, United Kingdom (2003)CrossRefGoogle Scholar
  3. 3.
    Teng, J.T., Grover, V., Fiedler, K.D.: Initiating and Implementing Business Process Change: Lessons Learned from Ten Years of Inquiry. In: Grover, V., Kettinger, W. (eds.) Process Think: Winning Perspectives For Business Change In The Information Age, pp. 73–114. Idea Group Publishing, United Kingdom (2000)Google Scholar
  4. 4.
    Harrington, H.J., Esselding, E.C., Nimwegen, H.: Business Process Improvement. Workbook. Documentation, Analysis, Design and Management of Business Process Improvement. McGraw-Hill, New York (1997)Google Scholar
  5. 5.
    Skalle, H., Ramachandran, S., Schuster, M., Szaloky, V., Antoun, S.: Aligning business process management, service-oriented architecture, and Lean Six Sigma for real business results. IBM Redbooks (2009)Google Scholar
  6. 6.
    Spadoni, M., Abdomoleh, A.: Information Systems Architecture for business process modeling. In: Saha, P. (ed.) Handbook of Enterprise Systems Architecture in Practice, pp. 366–380. IGI Global (2007)Google Scholar
  7. 7.
    Daoudi, F., Nurcan, S.: A Benchmarking Framework for Methods to Design Flexible Business Processes. In: Software Process Improvement and Practice, pp. 51–63 (2007)Google Scholar
  8. 8.
    Goikoetxea, A.: Enterprise Architecture and Digital Administration: Planning Design and Assessment. World Scientific Publishing Co. Pte. Ltd., Singapore (2007)CrossRefGoogle Scholar
  9. 9.
    Zachman, J.: A Framework for Information Systems Architecture. IBM Systems Journal 26(3) (1987)Google Scholar
  10. 10.
    Goethals, F.: An Overview of Enterprise Architecture Deliverables, http://www.cioindex.com/nm/articlefiles/64015-GoethalsOverviewexistingframeworks.pdf
  11. 11.
    Diehl, M.: FEAF level IV matrix, http://www.markdiehl.com/FEAF/feaf_matrix.htm
  12. 12.
    Zacarias, M., Caetano, A., Magalhaes, R., Pinto, H.S., Tribolet, J.: Adding a human perspective to enterprise architectures. In: Proceedings of 18th International workshop on database and Expert systems applications, pp. 840–844 (2007)Google Scholar
  13. 13.
    Robinson, P., Gout, F.: Extreme Architecture Framework: A minimalist framework for modern times. In: Saha, P. (ed.) Handbook of Enterprise Systems Architecture in Practice, pp. 18–36. IGI Global (2007)Google Scholar
  14. 14.
  15. 15.
    Reference Model of Open Distributed Processing, http://en.wikipedia.org/wiki/RM-ODP
  16. 16.
  17. 17.
    DoD Aarchitecture Framework. Version 1.5, vol. 2. Product Description, http://www.defenselink.mil/cio-nii/docs/DoDAF_Volume_II.pdf
  18. 18.
    GERAM: Generalized Reference Architecture Enterprise and Methodology. Version 1.6.3. IFIP – IFAC Task Force on Architectures for Enterprise Integration, http://www.cit.gu.edu.au/~bernus/taskforce/geram/versions/geram1-6-3/v1.6.3.html
  19. 19.
    Nazzal, D.: Reference Architecture for Enterprise Integration. CIMOSA GRAI/GIM PERA, http://www2.isye.gatech.edu/~lfm/8851/EIRA.ppt#264,8,CIMOSAEnterprise
  20. 20.
  21. 21.
  22. 22.
  23. 23.
  24. 24.
  25. 25.
  26. 26.
  27. 27.
  28. 28.
  29. 29.
  30. 30.
    A Description of Toulmin’s Layout of Argumentation, http://www.unl.edu/speech/comm109/Toulmin/layout.htm
  31. 31.
  32. 32.
  33. 33.
  34. 34.
  35. 35.
  36. 36.
    The S-Curve and technology adoption, http://en.wikipedia.org/wiki/Diffusion_of_innovations
  37. 37.
    Watson, R.T., Pitt, L.F., Berthon, P.R.: Service: The Future. In: Grover, V., Kettinger, W. (eds.) Process Think: Winning Perspectives For Business Change In The Information Age. Idea Group Publishing, HersheyGoogle Scholar
  38. 38.
    Kien, S.S., Siong, N.B.: Reengineering Effectiveness anf the Redesign of Organisational Control: A Case Study of the Inland Revenue Authority of Singapore. In: Grover, V., Kettinger, W. (eds.) Process Think: Winning Perspectives For Business Change In The Information Age. Idea Group Publishing, HersheyGoogle Scholar
  39. 39.
    Kendall, M.G., Stuart, A.: The Advanced Theory of Statistics. Interference and Relationship, vol. 2. Charles Griffin & Company limited, LondonGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Janis Makna
    • 1
  1. 1.Department of Systems Theory and DesignRiga Technical University, LatviaRigaLatvia

Personalised recommendations