What Needs Tell Us about User Experience

  • Annika Wiklund-Engblom
  • Marc Hassenzahl
  • Anette Bengs
  • Susanne Sperring
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5727)

Abstract

The present study explores the sources and consequences of fulfilling six fundamental human needs, namely Autonomy, Relatedness, Competence, Stimulation, Influence, and Security, through using interactive products and media. Each need refers to a distinct set of issues, such as according product attributes (e.g., "flexibility") and experiential consequences (e.g., "freedom of choice"). Besides the need-specific content, which helps to characterize and differentiate user experiences, the study reveals the close relation between needs and according product attributes as their mirror images.

Keywords

User Experience Fundamental Needs Technology and Media Interaction 

References

  1. 1.
    Battarbee, K.: Co-Experience: Understanding User Experiences in Social Interaction, Helsinki, Finland. Publication series of the University of Art and Design (2004)Google Scholar
  2. 2.
    Cockton, G.: From Quality in Use to Value In The World. In: CHI 2004 Conf. on Human Factors in Computing Systems. Extended abstracts, pp. 1287–1290. ACM, New York (2004)CrossRefGoogle Scholar
  3. 3.
    Hassenzahl, M.: User Experience (UX): Towards an Experiential Perspective on Product Quality [Keynote]. In: The 20th IHM 2008 Conf. (2008)Google Scholar
  4. 4.
    Gaver, W.W., Martin, H.: Alternatives. Exploring Information Appliances through Conceptual Design Proposals. In: CHI 2000 Conf. on Human Factors in Computing, pp. 209–216. ACM, Addison-Wesley, NY (2000)Google Scholar
  5. 5.
    Hassenzahl, M., Tractinsky, N.: User Experience - A Research Agenda [Editorial]. Behavior and Information Technology 25, 91–97 (2006)CrossRefGoogle Scholar
  6. 6.
    Kvale, S.: Interviews: An Introduction to Qualitative Research Interviewing. SAGE Publications, Thousand Oaks (1996)Google Scholar
  7. 7.
    Law, E., Roto, V., Hassenzahl, M., Vermeeren, A., Korte, J.: Understanding, Scoping And Defining User eXperience: A survey approach. In: CHI 2009 Conf. on Human Factors in Computing Systems, pp. 719–728. ACM, New York (2009)Google Scholar
  8. 8.
    McCarthy, J., Wright, P.C.: Technology as Experience. MIT Press, Cambridge (2004)Google Scholar
  9. 9.
    Sheldon, K.M., Elliot, A.J., Kim, Y., Kasser, T.: What Is Satisfying About Satisfying Needs? Testing 10 Candidate Psychological Needs. J. of Personality 80, 325–339 (2001)Google Scholar
  10. 10.
    Vyas, D., van der Veer, G.C.: Rich Evaluations of Entertainment Experience: Bridging the Interpretational Gap. In: The 13th ECCE 2006, vol. 250, pp. 137–144 (2006)Google Scholar

Copyright information

© IFIP International Federation for Information Processing 2009

Authors and Affiliations

  • Annika Wiklund-Engblom
    • 1
  • Marc Hassenzahl
    • 2
    • 1
  • Anette Bengs
    • 1
  • Susanne Sperring
    • 1
  1. 1.MediaCity, Åbo Akademi UniversityVaasaFinland
  2. 2.Folkwang UniversityEssenGermany

Personalised recommendations