What Needs Tell Us about User Experience

  • Annika Wiklund-Engblom
  • Marc Hassenzahl
  • Anette Bengs
  • Susanne Sperring
Conference paper

DOI: 10.1007/978-3-642-03658-3_71

Part of the Lecture Notes in Computer Science book series (LNCS, volume 5727)
Cite this paper as:
Wiklund-Engblom A., Hassenzahl M., Bengs A., Sperring S. (2009) What Needs Tell Us about User Experience. In: Gross T. et al. (eds) Human-Computer Interaction – INTERACT 2009. INTERACT 2009. Lecture Notes in Computer Science, vol 5727. Springer, Berlin, Heidelberg

Abstract

The present study explores the sources and consequences of fulfilling six fundamental human needs, namely Autonomy, Relatedness, Competence, Stimulation, Influence, and Security, through using interactive products and media. Each need refers to a distinct set of issues, such as according product attributes (e.g., "flexibility") and experiential consequences (e.g., "freedom of choice"). Besides the need-specific content, which helps to characterize and differentiate user experiences, the study reveals the close relation between needs and according product attributes as their mirror images.

Keywords

User Experience Fundamental Needs Technology and Media Interaction 

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Annika Wiklund-Engblom
    • 1
  • Marc Hassenzahl
    • 2
    • 1
  • Anette Bengs
    • 1
  • Susanne Sperring
    • 1
  1. 1.MediaCity, Åbo Akademi UniversityVaasaFinland
  2. 2.Folkwang UniversityEssenGermany

Personalised recommendations