Analytics and Management of Collaborative Intranets
We present analytic framework for evidence-based management, design, and engineering of collaborative intranet environments. The analytics target elucidation of essential elements of human-system interactions. Temporal segmentation of human behavior in digital environments permits identification of crucial navigational points as well as higher order abstractions. Explorations of these elements provide fertile grounds for assessment of usability and behavioral characteristics that directly translate to actionable knowledge indispensable for improvements of collaboration portals. We extrapolate the analytic findings from a case study of a large scale collaborative organizational intranet; in order to identify three crucial domains facilitating alignment between observed evidence and best management and engineering practices.
KeywordsCollaborative Intranets Web-based Portals Analytics Logs
Unable to display preview. Download preview PDF.
- 1.Davenport, T.H., Harris, J.G.: Competing on Analytics: The New Science of Winning. Harvard Business School Press, Boston (2007)Google Scholar