Corporate User-Experience Maturity Model

  • Sean Van Tyne
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5619)


User experience encompasses all aspect of a persons experience with an organization’s services and products [1]. Organizations may or may not be aware of their customers’ experience with their services or products and give different degrees of attention to developing and managing their customers’ experiences. These degrees of attentions given to their customer experience can be measured and charted by phases or stages along a continuum of dedication or maturity. Based on the Capability Maturity Model Integration [2] and the Corporate Usability Maturity [3], this paper presents a model of user experience maturity by level based on an organizations dedication of resources, budget, and process integration.


Corporate experience maturity model user 


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  1. 1.
    Nielsen Norman Group: User Experience - Our Definition (2007),
  2. 2.
    Capability Maturity Model® Integration,
  3. 3.
    Nielsen, J.: Corporate Usability Maturity. Alertbox, April 24 (2006),
  4. 4.
    San Diego Software Managing Innovation Conference, Del Mar Marriott, San Diego, California, May 16 (2007)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Sean Van Tyne
    • 1
  1. 1.User Experience Director, Global ArchitectureSan DiegoUSA

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