Understanding Patient User Experience in Obstetric Work Systems

  • Enid N. H. Montague
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5624)


Patient user experiences with medical technology may be important predictors of patient ratings of satisfaction with health care systems and of acceptance of technologies used in their care. The purpose of this study was to understand how patients experience medical technology during medical events as passive users. 25 women were interviewed after the birth of their child about the technologies that were used to provide them care. Interviews were transcribed verbatim and reduced to codes in the qualitative data analysis tradition. Results show that patients have user experiences with technologies as passive users.


Patients Technology User Experience Health Care 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2009

Authors and Affiliations

  • Enid N. H. Montague
    • 1
  1. 1.Industrial and Systems Engineering DepartmentUniversity of Wisconsin-Madison3270 Mechanical EngineeringMadisonUSA

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