Advertisement

Group Maintenance Behaviors of Core and Peripherial Members of Free/Libre Open Source Software Teams

  • Michael J. Scialdone
  • Na Li
  • Robert Heckman
  • Kevin Crowston
Part of the IFIP Advances in Information and Communication Technology book series (IFIPAICT, volume 299)

Abstract

Group Maintenance is pro-social, discretionary, and relation-building behavior that occurs between members of groups in order to maintain reciprocal trust and cooperation. This paper considers how Free/libre Open Source Software (FLOSS) teams demonstrate such behaviors within the context of e-mail, as this is the primary medium through which such teams communicate. We compare group maintenance behaviors between both core and peripheral members of these groups, as well as behaviors between a group that remains producing software today and one which has since dissolved. Our findings indicate that negative politeness tactics (those which show respect for the autonomy of others) may be the most instrumental group maintenance behaviors that contribute to a FLOSS group’s ability to survive and continue software production.

Keywords

Open Source Software Average Rank Social Presence Virtual Team Group Maintenance 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

References

  1. 1.
    Bitzer, J., Schrettl, W., Schröder, P.J.H.: Intrinsic motivation in open source software development. Journal of Comparative Economics 35, 160–169 (2007)CrossRefGoogle Scholar
  2. 2.
    Budd, R., Thorpe, R.K., Donohue, L.: Content analysis of communication. Macmilliam, New York (1967)Google Scholar
  3. 3.
    Crowston, K., Annabi, H., Howison, J., Masango, C.: Towards a portfolio of FLOSS project success measures. In: Workshop on Open Source Software Engineering, 26th International Conference on Software Engineering. Edinburgh (2004)Google Scholar
  4. 4.
    Crowston, K., Howison, J., Annabi, H.: Information systems success in free and open source software development: Theory and measures. Software Process–Improvement and Practice 11(2), 123–148 (2006)CrossRefGoogle Scholar
  5. 5.
    Crowston, K., Wei, K., Li, Q., Eseryel, U.Y., Howison, J.: Self-organization of teams in free/libre open source software development. Information and Software Technology Journal, Special issue on Understanding the Social Side of Software Engineering, Qualitative Software Engineering Research 49, 564–575 (2007)Google Scholar
  6. 6.
    Daft, R.L., Lengel, R.H.: Organizational information requirements: Media richness and structural design. Management Science 32(5), 554–571 (1986)CrossRefGoogle Scholar
  7. 7.
    Duthler, K.: The politeness of requests made via email and voicemail: Support for the hyperpersonal model. Journal of Computer-Mediated Communication 11(2), 500–521 (2006), http://jcmc.indiana.edu/vol11/issue2/duthler.html CrossRefGoogle Scholar
  8. 8.
    Garrison, R., Anderson, T., Archer, W.: Critical thinking in a text-based environment: Computer conferencing in higher education. The Internet and Higher Education 2(2–3), 87–105 (2000)Google Scholar
  9. 9.
    Heckman, R., Crowston, K., Li, Q., Allen, E.E., Eseryel, Y., Howison, J., Wei, K.: Emergent decision-making practices in technology-supported self-organizing distributed teams. In: The International Conference on Information Systems (ICIS 2006), Milwaukee, WI, December 10-13 (2006)Google Scholar
  10. 10.
    Holtgraves, T.: The linguistic realization of face management: Implications for language production and comprehension, person perception, and cross-cultural communication. Social psychology quarterly 55(2), 141–159 (1992)CrossRefGoogle Scholar
  11. 11.
    Holtgraves, T.: Social psychology, cognitive psychology, and linguistic politeness. Journal of Politeness Research. Language, Behaviour, Culture 1(1), 73–93 (2005)Google Scholar
  12. 12.
    Meier, A.J.: Passages of politeness. Journal of Pragmatics 24(4), 381–392 (1995)CrossRefGoogle Scholar
  13. 13.
    Mockus, A., Fielding, R.T., Herbsleb, J.D.: Two case studies of open source software development: Apache and mozilla. ACM Transactions on Software Engineering and Methodology 11(3), 309–346 (2002)CrossRefGoogle Scholar
  14. 14.
    Morand, D.: Dominance, deference, and egalitarianism in organizational interaction: A sociolinguistic analysis of power and politeness. Organization Science 7(5), 544–556 (1996)CrossRefGoogle Scholar
  15. 15.
    Morand, D.A., Ocker, R.J.: Politeness theory and computer-mediated communication: A sociolinguistic approach to analyzing relational messages. In: The 36th Hawaii International Conference on System Sciences (HICSS 2003) (2003)Google Scholar
  16. 16.
    Ridley, M.: The Origins of Virtue: Human Instincts and the Evolution of Cooperation. Viking, New York (1996)Google Scholar
  17. 17.
    Rourke, L., Anderson, T., Garrison, D.R., Archer, W.: Assessing social presence in asynchronous, text-based computer conferencing. Journal of Distance Education 14(2), 51–70 (1999)Google Scholar
  18. 18.
    Stark, D.: Heterarchy: Distributed authority and organizing diversity. In: Henry, I.C.J. (ed.) The Biology of Business: Decoding the Natural Laws of Enterprise. Jossey-Bass, San Francisco (1999)Google Scholar
  19. 19.
    Stein, D., Wanstreet, C., Glazer, H., Engle, C., Harris, R., Johnston, S., Simons, M., Trinko, L.: Creating shared understanding through chats in a community of inquiry. The Internet and Higher Education 10(2), 103–115 (2007)CrossRefGoogle Scholar
  20. 20.
    Wu, C.G., Gerlach, J.H., Young, C.E.: An empirical analysis of open source software developers’ motivations and continuance intentions. Information & Management 44(3), 253–262 (2007)CrossRefGoogle Scholar
  21. 21.
    Yoo, Y., Alavi, M.: Media and group cohesion: Relative influences on social presence, task participation and group consensus. MIS Quarterly 25(3), 371–390 (2001)CrossRefGoogle Scholar

Copyright information

© IFIP International Federation for Information Processing 2009

Authors and Affiliations

  • Michael J. Scialdone
    • 1
  • Na Li
    • 1
  • Robert Heckman
    • 1
  • Kevin Crowston
    • 1
  1. 1.Syracuse University School of Information StudiesSyracuseUSA

Personalised recommendations