ATOP 2005, ATOP 2008: Agent-Based Technologies and Applications for Enterprise Interoperability pp 80-97 | Cite as
Analysis and Support of Organizational Performance Based on a Labeled Graph Approach
Abstract
Organizational performance analysis enables organizations to uncover unexpected properties of organizations and allow them to reconsider their internal workings and provide support for this. To perform such an analysis and obtain appropriate support, in this paper organizations are modeled as labeled graphs that capture the interactions of the entities and the characteristics of those interactions, such as their content and frequency, through labels in the graph. Algebraic representations and manipulations of the labels enable analysis of a given organization. Hence, well-known phenomena, such as overloading of participants or asymmetric distribution of workload among participants can easily be detected and supported. A case study performed within the domain of incident management is described to illustrate the approach.
Keywords
Multiagent System Organizational Performance Label Graph Ambient Intelligence Support AgentPreview
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