Maturity Levels of Information Technologies in Emergency Response Organizations

  • Raphael S. Santos
  • Marcos R. S. Borges
  • José Orlando Gomes
  • Jose H. Canós
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5411)


In emergency response organizations with very limited resources, information technologies are not adequately explored. In such organizations, the simple adoption of new information technologies is not productive, as their efficient use depends on many other interrelated technologies. This work describes a model to help understanding these interrelationships. The model allows the cooperative evaluation of an organization through different perspectives. The model also helps the performing of the evaluation from different perspectives, making it suitable to collaborative evaluation. Using the model, an organization can measure its maturity level and guide the investment in emergency response capabilities. The information technology dimension of the model has been applied to the firefight organization in Brazil.


Emergency organizations collaborative assessment maturity models 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Raphael S. Santos
    • 1
  • Marcos R. S. Borges
    • 1
  • José Orlando Gomes
    • 1
    • 2
  • Jose H. Canós
    • 3
  1. 1.Graduate Program in Informatics - IM & NCEFederal University of Rio de JaneiroBrazil
  2. 2.Industrial Engineering DepartmentBrazil
  3. 3.Dept. of Computer ScienceTechnical University of ValenciaSpain

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