Evaluating a Mobile Emergency Response System

  • Cláudio Sapateiro
  • Pedro Antunes
  • Gustavo Zurita
  • Rodrigo Vogt
  • Nelson Baloian
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5411)


Existing information systems often lack support to crisis and emergency situations. In such scenarios, the involved actors often engage in ad hoc collaborations necessary to understand and respond to the emerging events. We propose a collaboration model and a prototype aiming to improve the consistency and effectiveness of emergent work activities. Our approach defends the requirement to construct shared situation awareness (SA). To support SA, we developed a collaborative artifact named situation matrixes (SM), which relates different situation dimensions (SD) of the crisis/emergency scenario. A method was also developed to construct and evaluate concrete SM and SD. This method was applied in two organizations’ IT service desk teams, which often have to deal with emergency situations. The target organizations found our approach very relevant in organizing their response to emergencies.


Information System Emergency Situation Situation Awareness World Trade Center Computer Support Cooperative Work 
These keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.


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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Cláudio Sapateiro
    • 1
  • Pedro Antunes
    • 2
  • Gustavo Zurita
    • 3
  • Rodrigo Vogt
    • 3
  • Nelson Baloian
    • 4
  1. 1.Systems and Informatics Department, Superior School of TechnologyPolytechnic Institute of SetúbalPortugal
  2. 2.Department of Informatics, Faculty of SciencesUniversity of LisbonPortugal
  3. 3.Management Control and Information Systems Department, Business SchoolUniversidad de ChileChile
  4. 4.Computer Science Department, Engineering SchoolUniversidad de ChileChile

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