An Architecture for Managing the Lifecycle of Business Goals for Partners in a Service Network
Networks of interdependent organizations cooperate to produce goods or, nowadays, services that are of value to their markets as well as to the participating organizations. Such co-operations can be supported by corresponding business processes which are based on SOA technology. Developing and managing SOA-based business processes in such service networks necessitates a comprehensive architecture which is on the one hand grounded on solid design principles, and on the other hand capturing best-practices and experiences. Such an architecture is currently lacking. This paper outlines a first attempt to develop and validate an architecture for developing, monitoring, measuring and optimizing SOA-enabled business processes in service networks. A case study from the telecommunications industry is analyzed, and different aspects of service networks are addressed.
KeywordsService Value Network Key Performance Indicator Business Process Management Business Activity Monitoring
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