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An Architecture for Managing the Lifecycle of Business Goals for Partners in a Service Network

  • Marina Bitsaki
  • Ohla Danylevych
  • Willem-Jan van den Heuvel
  • George Koutras
  • Frank Leymann
  • Michele Mancioppi
  • Christos Nikolaou
  • Mike Papazoglou
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5377)

Abstract

Networks of interdependent organizations cooperate to produce goods or, nowadays, services that are of value to their markets as well as to the participating organizations. Such co-operations can be supported by corresponding business processes which are based on SOA technology. Developing and managing SOA-based business processes in such service networks necessitates a comprehensive architecture which is on the one hand grounded on solid design principles, and on the other hand capturing best-practices and experiences. Such an architecture is currently lacking. This paper outlines a first attempt to develop and validate an architecture for developing, monitoring, measuring and optimizing SOA-enabled business processes in service networks. A case study from the telecommunications industry is analyzed, and different aspects of service networks are addressed.

Keywords

Service Value Network Key Performance Indicator Business Process Management Business Activity Monitoring 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Marina Bitsaki
    • 1
  • Ohla Danylevych
    • 2
  • Willem-Jan van den Heuvel
    • 3
  • George Koutras
    • 1
  • Frank Leymann
    • 2
  • Michele Mancioppi
    • 3
  • Christos Nikolaou
    • 1
  • Mike Papazoglou
    • 3
  1. 1.Computer Science DepartmentUniversuty of CreteGreece
  2. 2.Institute of Architecture of Application SystemsUniversity of StuttgartGermany
  3. 3.Department of Information Systems and ManagementTilburg UniversityNetherlands

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