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Construction and Evaluation of a User Experience Questionnaire

  • Bettina Laugwitz
  • Theo Held
  • Martin Schrepp
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5298)

Abstract

An end-user questionnaire to measure user experience quickly in a simple and immediate way while covering a preferably comprehensive impression of the product user experience was the goal of the reported construction process. An empirical approach for the item selection was used to ensure practical relevance of items. Usability experts collected terms and statements on user experience and usability, including ‘hard’ as well as ‘soft’ aspects. These statements were consolidated and transformed into a first questionnaire version containing 80 bipolar items. It was used to measure the user experience of software products in several empirical studies. Data were subjected to a factor analysis which resulted in the construction of a 26 item questionnaire including the six factors Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Studies conducted for the original German questionnaire and an English version indicate a satisfactory level of reliability and construct validity.

Keywords

User experience Software evaluation User satisfaction Questionnaire Usability assessment Perceived usability 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Bettina Laugwitz
    • 1
  • Theo Held
    • 1
  • Martin Schrepp
    • 1
  1. 1.SAP AGWalldorfGermany

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