Developing a Dialogue System

How to Grant a Customer’s Directive?
  • Mare Koit
  • Olga Gerassimenko
  • Riina Kasterpalu
  • Andriela Rääbis
  • Krista Strandson
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5246)

Abstract

Estonian phone calls to travel agencies are analyzed with the further aim to develop a dialogue system. The analysis is based on the Estonian Dialogue Corpus. Customers’ initial requests introduce a topic or check the competencies of the official, and they have to be adjusted in a following information-sharing sub-dialogue. Information is given briefly, using short sentences or phrases. A collaborative travel agent offers substituting information or action if s/he is unable to fulfill the customer’s request. A dialogue system is being developed which gives travel information in Estonian. Ready-made sentence patterns are used in the current version for granting the users’ requests. Our study will help to make the grants more natural.

Keywords

Dialogue system corpus analysis request grant Estonian 

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    McTear, M.F.: Spoken Dialogue Technology. Toward the Conversational User Interface. Springer, Berlin (2004)Google Scholar
  2. 2.
    Minker, W., Bennacef, S.: Speech and Human-Machine Dialog. Kluwer Academic Publishers, Boston (2004)Google Scholar
  3. 3.
    Koit, M., Valdisoo, M., Gerassimenko, O., Hennoste, T., Kasterpalu, R., Rääbis, A., Strandson, K.: Processing of Requests in Estonian Institutional Dialogues: Corpus Analysis. In: Matousek, V., Mautner, P. (eds.) Text, Speech and Dialogue, Proceedings, pp. 621–628. Springer, Berlin (2006)CrossRefGoogle Scholar
  4. 4.
  5. 5.
    Gerassimenko, O., Hennoste, T., Koit, M., Rääbis, A., Strandson, K., Valdisoo, M., Vutt, E.: Annotated Dialogue Corpus as a Language Resource: An Experience of Building the Estonian Dialogue Corpus. In: The First Baltic Conference: Human Language Technologies, Riga, Latvia. The Baltic Perspective, pp. 150–155 (2004)Google Scholar
  6. 6.
    Schegloff, E.: The routine as achievement. Human Studies 9, 111–152 (1986)CrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Mare Koit
    • 1
  • Olga Gerassimenko
    • 1
  • Riina Kasterpalu
    • 1
  • Andriela Rääbis
    • 1
  • Krista Strandson
    • 1
  1. 1.University of TartuTartuEstonia

Personalised recommendations