Supporting Flexible Processes through Recommendations Based on History

  • Helen Schonenberg
  • Barbara Weber
  • Boudewijn van Dongen
  • Wil van der Aalst
Part of the Lecture Notes in Computer Science book series (LNCS, volume 5240)

Abstract

In today’s fast changing business environment flexible Process Aware Information Systems (PAISs) are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large PAISs usually leads to less guidance for its users and consequently requires more experienced users. To allow for flexible systems with a high degree of support, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible PAISs, can support end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. In this paper we also evaluate the proposed recommendation service, by means of experiments.

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Copyright information

© Springer-Verlag Berlin Heidelberg 2008

Authors and Affiliations

  • Helen Schonenberg
    • 1
  • Barbara Weber
    • 2
  • Boudewijn van Dongen
    • 1
  • Wil van der Aalst
    • 1
  1. 1.Eindhoven University of TechnologyEindhovenThe Netherlands
  2. 2.Department of Computer ScienceUniversity of InnsbruckAustria

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