Challenges for Business Process Intelligence: Discussions at the BPI Workshop 2007
This paper summarizes the discussions at the 3rd Workshop on Business Process Intelligence (BPI 07) which was held at the 5th International Conference on Business Process Management (BPM 07) in Brisbane, Australia. We focus in particular on three cases that were referenced in the BPI roundtable and discuss some practical challenges. Finally, we identify future research directions for business process intelligence.
KeywordsData Envelopment Analysis Business Process Business Process Management Contact Centre Multiple Outage
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