How Do People Learn at the Workplace? Investigating Four Workplace Learning Assumptions

  • Jose Kooken
  • Tobias Ley
  • Robert de Hoog
Conference paper
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4753)


Any software development project is based on assumptions about the state of the world that probably will hold when it is fielded. Investigating whether they are true can be seen as an important task. This paper describes how an empirical investigation was designed and conducted for the EU funded APOSDLE project. This project aims at supporting informal learning during work. Four basic assumptions are derived from the project plan and subsequently investigated in a two-phase study using several methods, including workplace observations and a survey. The results show that most of the assumptions are valid in the current work context of knowledge workers. In addition more specific suggestions for the design of the prospective APOSDLE application could be derived. Though requiring a substantial effort, carrying out studies like this can be seen as important for longer term software development projects.


workplace learning multi-method approach informal learning learning bottlenecks task driven learning 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Jose Kooken
    • 1
  • Tobias Ley
    • 2
  • Robert de Hoog
    • 1
  1. 1.Faculty of Behavioral Sciences, University of Twente, P.O. Box 217, 7500 AE EnschedeThe Netherlands
  2. 2.Know-Center, Inffeldgasse 21a, 8010 GrazAustria

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