Challenges in Business Performance Measurement: The Case of a Corporate IT Function

  • Stephen Corea
  • Andy Watters
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4714)


Contemporary organisations are increasingly adopting performance measurement activity to assess their level of achievement of strategic objectives and delivery of stakeholder value. This qualitative research sought to increase understanding of the challenges involved in this area. An in-depth case study of the corporate IT services unit of a global company highlighted key challenges pertaining to: (i) deriving value from performance measurement practices; (ii) establishing appropriate and useful performance measures; (iii) implementing effective information collation and dashboard practices. The need to transform performance measurement from a tool for simply monitoring/reporting to one of learning what factors drive results (so as to be able to influence these factors) is suggested as a way to increase the value derived from such practices. This is seen to imply a need to rethink major notions of balance and strategic relevance that have been advanced hitherto as leading design principles.


Performance measurement dashboards IT evaluation strategy 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Stephen Corea
    • 1
  • Andy Watters
    • 2
  1. 1.Information Systems Group, Warwick Business School, University of Warwick, Coventry, CV4 7ALUnited Kingdom
  2. 2.SAP, Feltham, Middlesex, TW14 8HDUnited Kingdom

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