The Collaboration Engineering Approach for Designing Collaboration Processes

  • Gwendolyn L. Kolfschoten
  • Gert-Jan de Vreede
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4715)

Abstract

Collaboration Engineering is an approach to design and deploy collaboration processes that can be executed by practitioners for high value recurring tasks. A collaboration engineer designs collaboration processes and transfers them to practitioners in an organization. Through the recurring nature of the task, combined with lower investment in training, the approach is more likely to be successful in organizations because it is easier to adopt and sustain collaboration support in this way. In order to be successful, collaboration engineers need to develop collaboration process designs that have many more functions and requirements than traditional process agenda’s of facilitators. This paper describes a step-by-step approach for the design of such collaboration processes. The approach was evaluated in a number of iterations. The evaluation results provide support for the usefulness of the approach.

Keywords

Collaboration Engineering ThinkLets Design approach Design patterns 

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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Gwendolyn L. Kolfschoten
    • 1
  • Gert-Jan de Vreede
    • 1
    • 2
  1. 1.Delft University of Technology, Faculty of Technology, Policy and Management, Department of System Engineering, Jaffalaan 5, 2628BX, DelftThe Netherlands
  2. 2.University of Nebraska at Omaha, Department of Information Systems & Quantitative Analysis, Institute for Collaboration Science, 1110 South 67th street, Omaha, NE 68182-0116USA

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