Advertisement

User Modeling to Support the Development of an Auditory Help System

  • Flaithrí Neff
  • Aidan Kehoe
  • Ian Pitt
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4629)

Abstract

The implementations of online help in most commercial computing applications deployed today have a number of well documented limitations. Speech technology can be used to complement traditional online help systems and mitigate some of these problems. This paper describes a model used to guide the design and implementation of an experimental auditory help system, and presents results from a pilot test of that system.

Preview

Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.

References

  1. 1.
    Hackos, J.T., Stevens, D.: Standards for online communication. Wiley, New York (1997)Google Scholar
  2. 2.
    Kearsley: Online help systems, Ablex Publishing, Norwood, NJ (1988)Google Scholar
  3. 3.
    Carroll, J.M., Rosson, M.B.: Paradox of the active user. interfacing thought: cognitive aspects of human-computer interaction. MIT Press, Cambridge, MA (1987)Google Scholar
  4. 4.
    Grayling, T.: Usability Test of Two Browser-based Embedded Help Systems. Journal of the Society of Technical Communication 49(2), 193–209 (2002)Google Scholar
  5. 5.
    Bregman, A.S.: Auditory Scene Analysis: The Perceptual Organization of Sound. MIT Press, Cambridge (1990)Google Scholar
  6. 6.
    Wrigley, S.N., Brown, G.J.: A model of auditory attention. Technical Report CS-00-07, Speech and Hearing Research Group, University of Sheffield (2000)Google Scholar
  7. 7.
    Jones, D.M., Macken, W.J.: Irrelevant Tones Produce an Irrelevant Speech Effect: Implications for Phonological Coding in Working Memory. Journal of Experimental Psychology: Learning, Memory, and Cognition 19(2), 369–381 (1993)CrossRefGoogle Scholar
  8. 8.
    Jones, D.M., Madden, C., Miles, C.: Privileged access by irrelevant speech to short-term memory: The role of changing state. Quarterly Journal of Experimental Psychology 44A, 645–669 (1992)Google Scholar
  9. 9.
    Baddeley, A.D.: Your Memory – A User’s Guide. Prion, London (1996)Google Scholar
  10. 10.
    Bonnel, A.M., Hafter, E.R.: Divided attention between simultaneous auditory and visual signals. Perception & Psychophysics 60(2), 179–190 (1998)Google Scholar
  11. 11.
    Johnson, J.A., Zatorre, R.J.: Attention to Simultaneous Unrelated Auditory and Visual  Events: Behavioral and Neural Correlates. Advance Access (2005)Google Scholar
  12. 12.
    Davison, G., Murphy, S., Wong, R.: The use of eBooks and interactive multimedia as forms of technical documentation. In: ACM Conf. on Design of Communication, pp. 108–115 (2005)Google Scholar
  13. 13.
    Carroll, J.M.: The Nurnberg Funnel: designing minimalist instruction for practical computer skill. The MIT Press, Cambridge, Massachusetts (1990)Google Scholar
  14. 14.
    Roesler, A.W., McLellan, S.G.: What help do users need?: taxonomies for on-line information needs & access methods. In: Proc. SIGCHI Conf. on Human factors in computing systems, pp. 437–441 (1995)Google Scholar
  15. 15.
    Kehoe, A., Pitt, I.: Designing Help Topics for use with Text-To-Speech. In: ACM Conf. on Design of Communication, USA (2006)Google Scholar
  16. 16.
    Fischer, G.: User Modeling in Human–Computer Interaction. User Modeling and User-Adapted Interaction 11(1-2), 65–86 (2001)zbMATHCrossRefGoogle Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Flaithrí Neff
    • 1
  • Aidan Kehoe
    • 1
  • Ian Pitt
    • 1
  1. 1.University College Cork, CorkIreland

Personalised recommendations