The Role of AI in Shaping Smart Services and Smart Systems
Services and Systems must include a set of features to remain competent and future conform: intelligent behaviour, personalisation, adaptivity, scalability, manageability, ease of use and user friendliness, security, and self-healing capabilities. As a consequence, new architectural models are needed, which provide the users with access to a cognitive behaviour aspect of the system, and which may draw inspiration from the brain sciences. On the other hand, we have to use knowledge representation and semantic modeling, e.g., ontologies for representing our environment or basic properties of services and systems. This would naturally involve Agent Technology, AI, and Software Technology. So, approaches from many different disciplines have to work in integration.