Incorporating the Cultural Dimensions into the Theoretical Framework of Website Information Architecture

  • Wan Abdul Rahim Wan Mohd Isa
  • Nor Laila Md Noor
  • Shafie Mehad
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4559)


Information Architecture (IA) has emerged as a discipline that is concerned with the development of systematic approaches to the presentation and organization of online information. The IA discipline has commanded significant attention from professional practitioners but lacks in the theoretical perspective. In our effort to formalize the knowledge of the discipline, we report on the extension of our initial work of formalizing the architectural framework for understanding website IA. Since the web is not a culturally neutral medium, we sought to delineate the cultural dimensions within our formed framework of website IA with the incorporation of the cultural dimensions of Hofstede and Hofstede’s (2005), Hall’s (1966), Hall and Hall’s (1990) and Trompenaar’s (1997). This attempt contributes towards the progress of putting a sense of cultural localization to the IA augmentation for local and international website design. In addition, to avoid theoretical aloofness and arbitrariness, practical design presumptions are also reflected.


Information Architecture Culture Interface Cross Culture Interface Design Localization 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Alvesson, M.: Understanding Organizational Culture. Sage Publications Limited, Thousand Oaks (2002)Google Scholar
  2. 2.
    Angeli, A.D., Kyriakoullis, L.: Globalisation vs. Localisation in E-Commerce. In: Proceedings of the Working Conference on Advanced Visual Interfaces, pp. 250–253 (2006)Google Scholar
  3. 3.
    Burgmann, I., Kitchen, P.J., William, R.: Does Culture Matter on the Web? vol. 24, pp. 62–76, 1, Emerald Group Publishing (2006) Google Scholar
  4. 4.
    Choong, Y.-T., Plocher, T., Rau, P.-L.P.: Cross-Cultural Web Design. In: Proctor, R.W. (ed.) Handbook of Human Factors in Web Design, pp. 284–300. Lawrence Erlbaum Associates Incorporated, Mahwah, NJ (2004)Google Scholar
  5. 5.
    Dooley, L.M.: Case Study Research and Theory Building. In: Advances in Developing Human Resources, vol. 4, pp. 335–354. Sage Publications, Thousand Oaks (2002)Google Scholar
  6. 6.
    Hall, E.T.: The Hidden Dimension. Doubleday & Company Inc. (1966)Google Scholar
  7. 7.
    Hall, E., Hall, M.: Understanding Culture Differences. Maine, Intercultural Press (1990) Google Scholar
  8. 8.
    Haverty, M.: Information Architecture Without Internal Theory: An Inductive Design Process. Journal of the American Society for Information Science and Technology 53, 839 (2002)CrossRefGoogle Scholar
  9. 9.
    Hofstede, G., Hofstede, G.J.: Cultures and Organization. McGraw-Hill, New York (2005)Google Scholar
  10. 10.
    Hyde, K.F.: Recognising Deductive Processes in Qualitative Research. Emerald Library (2000) Google Scholar
  11. 11.
    Jagne, J., Smith-Atakan, A.S.G.: Cross Cultural Interface Design Strategy. Journal of Universal Access in the Information Society 5, 3 (2006)Google Scholar
  12. 12.
    Khaslavsky, J.: Integrating Culture Into Interface Design. In: CHI 1998 (1998) Google Scholar
  13. 13.
    Kondratova, I., Goldfarb, I., Gervais, R., Fournier, L.: Culturally Appropriate Web Interface Design: A Web Crawler Study. In: 8th IASTED International Conference on Computer and Advanced Technology in Education (CATE 2005), pp. 359–364 (2005)Google Scholar
  14. 14.
    Kralisch, A., Berendt, B.: Cultural Determinants of Search Behaviour on Websites. In: Proceedings of IWIPS 2004 Conference on Culture, Trust and Design Innovation (2004)Google Scholar
  15. 15.
    Marcus, A.: Global and Intercultural User-Interface Design. In: Jacko, J.A., Sears, A. (eds.) The Human-Computer Interaction Handbook, Lawrence Erlbaum Associates, Mahwah, NJ (2003)Google Scholar
  16. 16.
    Mccool, M.: Information Architecture: Intercultural Human Factors, Technical Communication. vol. 53 (2006)Google Scholar
  17. 17.
    Mclean, G.N.: Organization Development: Principles, Processes, Performance. Berrett-Koehler Publisher (2006)Google Scholar
  18. 18.
    Singh, N., Zhao, H., Hu, X.: Cultural Adaptation on the Web: A Study of American Companies’ Domestic and Chinese Websites. International Journal of Global Information Management 11 (2003)Google Scholar
  19. 19.
    Sun, H.: Building a Culturally-Competent Corporate Web Site: An Exploratory Study of Cultural Markers in Multilingual Web Design. ACM (2001)Google Scholar
  20. 20.
    Trompenaars, F.: Riding the Waves of Culture - Understanding Cultural Diversity in Business. Nicholas Brealey Publishing, London (1997)Google Scholar
  21. 21.
    Wan Abdul Rahim, W.M.I., Nor Laila, M.N., Shafie, M.: Towards Conceptualization of Islamic User Interface for Islamic Website: An Initial Investigation. In: Proceedings of International Conference on Information & Communication Technology for the Muslim World, Malaysia (2006a),
  22. 22.
    Wan Abdul Rahim, W.M.I., Nor Laila, M.N., Shafie, M.: Towards a Theoretical Framework for Understanding Website Information Architecture. In: ACIT 2006. Proceedings of the 8th International Arab Conference on Information Technology, Jordan (2006b),
  23. 23.
    Zhang, P., Von Dran, G.M., Small, R.V., Barcellos, S.: Websites that Satisfy Users: A Theoretical Framework for Web User Interface Design and Evaluation. In: HICSS 32. Proceedings of the Hawaii International Conference on Systems Science, Hawai (1999)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Wan Abdul Rahim Wan Mohd Isa
    • 1
  • Nor Laila Md Noor
    • 1
  • Shafie Mehad
    • 1
  1. 1.Faculty of Information Technology and Quantitative Sciences, Universiti Teknologi, MARA, 40450 Shah Alam, SelangorMalaysia

Personalised recommendations