Accessing e-Government Services: Design Requirements for the Older User
Access to e-Government services, such as welfare, housing and financial assistance is typically achieved through accessing, completing and submitting paper-based forms. Current UK e-Government strategies indicate that such service access forms will be made available online. With the aging population considered as a primary user of these services this paper promotes the need to establish older adults’ online form design requirements. Building on previous research [see 8], the current investigation validates and extends previous online form design requirements for an aging user group. The paper opens with an overview of current UK e-Government initiatives and promotes the investigation of older adults’ online form design requirements, not only to assist this vulnerable user group with independent living but also to support social inclusion.
KeywordsOlder adults online forms e-Government
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