Web Access for Older Adults: Voice Browsing?
We report on a study exploring the use of voice commands by older adults browsing the Web. We sought to develop an understanding of how such commands might make Web navigation and access to Web accessibility transformations easier. The results suggested a number of surprising difficulties in using spoken commands. Some were due to general confusions about how to use the browser. Some were due to mismatches between what was natural to say versus what was natural to do with a mouse. We review some of these difficulties and discuss possible underlying reasons. Finally, we suggest interface changes that would make an otherwise well-engineered user interface better suited for voice commands.
Keywordsolder adults Web conversational interfaces UI
Unable to display preview. Download preview PDF.
- 1.Czaja, S.J., Lee, C.C.: Information Technology and Older Adults. Human-Computer Interaction Handbook: Fundamentals, Evolving Technologies and Emerging Applications. In: Sears, A., Jacko, J.A. (eds.) Human-computer interaction handbook, 2nd edn. Lawrence Erlbaum, Mahwah (2007)Google Scholar
- 4.Richards, J.T., Hanson, V.L.: Web accessibility: A broader view. In: Proceedings of the Thirteenth International ACM World Wide Web Conference, WWW 2004, pp. 72–79 (2004)Google Scholar
- 6.Gregor, P., Newell, A.F., Zajicek, M.: Designing for dynamic diversity: interfaces for older people. In: Proceedings of the Fifth international ACM Conference on Assistive Technologies, )., Edinburgh, Scotland, July 08 - 10, 2002, Assets 2002, pp. 151–156. ACM Press, New York (2002)CrossRefGoogle Scholar
- 11.Sa-nga-ngam, P., Kurniawan, S.: An investigation of older persons’ browser usage. In: Proceedings of the conference on Universal Access in Human Computer Interaction, (this volume 2007)Google Scholar
- 12.Karat, C-M., Vergo, J., Nahamoo, D., Lai, J., Yankelovich, N.: Conversational speech interfaces and technologies. In: Sears, A., Jacko, J.A. (eds.) Human-computer interaction handbook, 2nd edn. Lawrence Erlbaum Associates, Mahwah (2007)Google Scholar
- 13.Jastrzembski, T., Charness, N., Holley, P., Feddon, J.: Aging and input devices: Voice recognition is slower yet more acceptable than a lightpen. In: Proceedings of the 49th Annual Meeting of the Human Factors and Ergonomics Society. Orlando, FL (2005)Google Scholar
- 14.Milne, S., Dickinson, A., Gregor, P., Gibson, L., McIver, L., Sloan, D.: Not browsing, but drowning: Designing a web browser for novice older users. In: Proceedings of HCI International. vol. 4 - Theories Models and Processes in HCI. Las Vegas, (July 22–27, 2005, NV. Mira Digital Publishing. CD-ROM (2005)Google Scholar
- 15.Franz, A., Milch, B.: Searching the Web by voice. In: Proceedings of the 19th international Conference on Computational Linguistics. International Conference On Computational Linguistics, Taipei, Taiwan, August 24- September 01, 2002, vol. 2, pp. 1–5. Association for Computational Linguistics, Morristown, NJ (2002)CrossRefGoogle Scholar
- 16.Christian, K., Kules, B., Shneiderman, B., Youssef, A.: A comparison of voice controlled and mouse controlled web browsing. In: Proceedings of the Fourth international ACM Conference on Assistive Technologies, Arlington, Virginia,United States, November 13 - 15, 2000, Assets 2000, pp. 72–79. ACM Press, New York (2000)CrossRefGoogle Scholar
- 17.Using Opera with voice. Retrieved February 6, 2007 from http://help.opera.com/Windows/9.00/en/voice.html
- 18.Conversay. Retrieved February 6, 2007 from http://www.conversay.com