Excellence in Ease of Use with Rich Functionality How Enterprise Software Applications with Rich Functionality Can Be Built to Excel in Ease of Use

  • Abbas Moallem
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4553)


In this article, we will review the procedures and techniques used to significantly improve the ease of use of enterprise software applications in the framework of a small company with limited resources. We will present the achievements and lessons learned from applying these techniques to the development process at Tumbleweed Communications, a moderate-sized Silicon Valley company that builds secure messaging applications for enterprises. We will conclude by showing examples of screens before and after implementing our user-centered design approach.


UI Design UI Standards Usability User Experience 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Apple Computer User Experience Guides, (accessed 2006)
  2. 2.
    Barlas, D.: Web Usability Benefits (Wednesday, January 08, 2003), E-Business News, Available at
  3. 3.
    Hackos, J.T., Redish, J.C.: User and Task Analysis for Interface Design. John Wiley & Sons, New York (1998)Google Scholar
  4. 4.
    Microsoft User Experience Guides, (accessed 2006)
  5. 5.
    Microsoft User Interface Design and Development, (accessed 2006)
  6. 6.
    Mayhew, D.: The usability engineering lifecycle. Morgan Kauffman Publishers, San Francisco, CA (1999)Google Scholar
  7. 7.
    Mayhhew, d.: In The Human Computer Interaction Handbook. In: Julie, A., Jacko, Sears, A. (eds.) Fundamentals, Evolving Technologies and Emerging Applications, pp. 913–921. Lawrence Erlbaum Associates, Mahwah, NJ (2003)Google Scholar
  8. 8.
    Moallem, A.: 2006 Usability Is a Culture and Not Just a Service, AIS SIGHCI Newsletter, 4(1) (2005)Google Scholar
  9. 9.
    Oracle Browser Look and Feel (BLAF) Guidelines (accessed 2006)
  10. 10.
    SAP Design Guild Resources (accessed 2006),
  11. 11.
    Usability in Practice: Field Studies Evolution and Revolution (2002),
  12. 12.
    Schmitt, C.: CSS Cookbook, Sebastopol, O’Reilly Media, Inc. (2004)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Abbas Moallem
    • 1
  1. 1.Tumbleweed Communications Corporation, 700 Saginaw Drive, Redwood City, 94063USA

Personalised recommendations