A Three-Level Approach for Analyzing User Behavior in Ongoing Relationships

  • Enric Mor
  • Muriel Garreta-Domingo
  • Julià Minguillón
  • Sheena Lewis
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4553)


This paper describes a hybrid methodology to study users in ongoing relationships based on three levels of user data analysis. Most user-centered design methods are ideal for the analysis of users’ needs, wants, and expectations at a specific point in time. However, nowadays, most online applications and services have recurrent users whose characteristics might vary not only over time but also depending on the task they want to accomplish and the context in which they are accomplishing it. Therefore, the common user research methods are not adequate for providing long term feedback. Our three-level approach methodology combines qualitative and quantitative data for analyzing user behavior over an extended period of time. The present study is based on an e-learning environment, which is a great example of a website with recurrent users whose behavior changes over time.


Long-term human-computer interaction ongoing relationships log analysis combining methodologies user behavior virtual learning environments e-learning 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Enric Mor
    • 1
  • Muriel Garreta-Domingo
    • 2
  • Julià Minguillón
    • 1
  • Sheena Lewis
    • 3
  1. 1.Computer Science, Multimedia and Telecommunication Dept - Universitat Oberta de, Catalunya - Rambla del Poblenou 156, 08018 BarcelonaSpain
  2. 2.Learning Technologies Dept - Universitat Oberta de Catalunya - Av. Tibidabo 39, 08035 BarcelonaSpain
  3. 3.College of Computing - Georgia Institute of Technology - 85 5th Street Atlanta, GA,30318USA

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