Design Effective Navigation Tools for Older Web Users

  • Qin Gao
  • Hitomi Sato
  • Pei-Luen Patrick Rau
  • Yoko Asano
Part of the Lecture Notes in Computer Science book series (LNCS, volume 4550)


This research looks at various navigation menu designs and the use of the summary of important content with the aim to improve older web users’ performance and satisfaction and to alleviate their disorientation and task workload. Fifty older participants with abundant computer experience were recruited from senior-citizen universities so as to exclude the influence of lack of experience from the result. During the experiment, participants searched for specific product information on e-commerce websites with different navigation menus and different design of the summary of important content. Participants using tab menu were found less disoriented than people using index menu. Providing a summary of important information could reduce the workload the tasks imposed on older user effectively.


web navigation older users usability navigation tools summary of important information 


Unable to display preview. Download preview PDF.

Unable to display preview. Download preview PDF.


  1. 1.
    Coyne, K., Nilsen, J.: Web Usability for Senior Citizens: 46 Design Guidelines Based on Usability Studies with People Age 65 and Older. In: Nielson Norman Group Report (2002)Google Scholar
  2. 2.
    Conklin, J.: Hypertext: an introduction and survey. Computer 20(9), 17–41 (1987)Google Scholar
  3. 3.
    Meyer, B., et al.: Age group differences in world wide web navigation. In: CHI ’97 extended abstracts on Human factors in computing systems: looking to the future, ACM Press, Atlanta, Georgia (1997)Google Scholar
  4. 4.
    Ellis, R.D., Kurniawan, S.H.: Increasing the usability of online information for older users: A case study in participatory design. International Journal of Human-Computer Interaction 12(2), 263–277 (2000)CrossRefGoogle Scholar
  5. 5.
    Worden, A., et al.: Making computers easier for older adults to use: area cursors and sticky icons. In: Proceedings of the SIGCHI conference on Human factors in computing systems, ACM Press, Atlanta, Georgia, United States (1997)Google Scholar
  6. 6.
    Stuart-Hamilton, I.: Intellectual Changes in Late Life. In: Woods, R.T. (ed.) Psychological Problems of Ageing, Wiley, Chichester (1999)Google Scholar
  7. 7.
    Wilkniss, S.M., et al.: Age-related differences in an ecologically based study of route learning. Psychol Aging 12(2), 372–377 (1997)CrossRefGoogle Scholar
  8. 8.
    Connelly, S.L., Hasher, L.: Aging and inhibition of spatial location. Journal of Experimental Psychology: Human Perception and Performance 19, 1238–1250 (1993)CrossRefGoogle Scholar
  9. 9.
    Kotary, L., Hoyer, W.J.: Age and the ability to inhibit distractor information in visual selective attention. In: Experimental Aging Research (1995)Google Scholar
  10. 10.
    Hartley, A.A.: Attention. In: Craik, F.I.M., Salthouse, T.A. (eds.) The Handbook of Aging and Cognition, Erlbaum, Hilsdale, NJ (1992)Google Scholar
  11. 11.
    McDowd, J.M., Craik, F.I.M.: Effects of aging and task difficulty on divided attention performance. Journal of Experimental Psychology: Human Perception and Performance 14, 267–280 (1988)CrossRefGoogle Scholar
  12. 12.
    Kurniawan, S.H., et al.: Personalising web page presentation for older people. Interacting with Computers 18(3), 457–477 (2006)CrossRefGoogle Scholar
  13. 13.
    Walker, N., Philbin, D.A., Fisk, A.D.: Age-related differences in movement control: adjusting submovement structure to optimize performance. Journal of Gerontology: Psychological Sciences 52B(1), 40–52 (1997)Google Scholar
  14. 14.
    Jagacinski, R.J., Liao, M.J., Fayyad, E.A.: Generalized slowing in sinusoidal tracking in older adults. Psychlogy and Aging 9, 103–112 (1995)Google Scholar

Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Qin Gao
    • 1
  • Hitomi Sato
    • 2
  • Pei-Luen Patrick Rau
    • 1
  • Yoko Asano
    • 2
  1. 1.Dept. of Industrial Engineering, Tsinghua UniversityP.R. China
  2. 2.Nippon Telegraph and Telephone Co. 1-1 Hikari-no-oka, Yokosuka City 239-0847Japan

Personalised recommendations