Based on the historical review, a new model on the concept structure of usability and satisfaction was proposed. As a proposer of user engineering, the author redefined the concept of usability of which the usability engineering is responsible and linked the concept of satisfaction to the user engineering. It is based on the differentiation of the objective characteristics of artefact and the subjective impression of user.


usability satisfaction usability engineering user engineering 


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Copyright information

© Springer-Verlag Berlin Heidelberg 2007

Authors and Affiliations

  • Masaaki Kurosu
    • 1
  1. 1.National Institute of Multimedia Education 

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